Diversity, HR & Ramadan

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As a Human Resources Professional and a former Muslim, I get many questions about how to handle the limitations of Ramadan for Muslim employees. When I was working full time and tried to fast during Ramadan, it was next to impossible for me. There were doughnuts at the morning meetings, lunch meetings catered by my favorite restaurants, more lunch meetings with clients and dinner mixers. You could also forget trying to pray five times a day in the middle of these and other obligations as a senior level manager! Today with the increased awareness of the Diversity that exists, Muslims are not as ready as I was to quietly go through the day to fast or pray. Ramadan can present a challenge especially for Human Resources and employees that is confusing. Those outside the Muslim faith don’t quite understand the issues or the flexibility in a religion that looks quite inflexible on the outside. Some try to compare this to the Lenten season, but not all Christians practice fasting for Lent and even then, many Catholics give up meat on one day. Christian fasting is also different as there is no set day. Christians can fast anytime, however they like. It is a discipline to draw them closer to God – not to fulfill any religious obligations. Furthermore, Christian fasts do not make up any meals. If you give up a meal, it is gone.

I describe Ramadan fasting as a flipping of day with night. Meals are not eaten during the day (no water or liquids either). However, at night, you can eat or drink to your heart’s content. We would get up before sunrise and eat a breakfast. You can then eat again after sunset. It’s the daylight hours that present the challenge. I have written other blog posts on this topic: Ramadan Demystified and the Christian’s Guide to Ramadan.

So… what is an employer to do?

Title VII of the Civil Rights Act of 1964 prohibits employers from discriminating against individuals because of their religion (or lack of religious belief) in hiring, firing, or any other terms and conditions of employment. Equal Employment Opportunity Commission (EEOC) says:

“In addition, the Act  requires employers to reasonably accommodate the religious beliefs and practices of applicants and  employees,  unless  doing so would  cause more than a minimal burden on the operation of the employer’s business. A reasonable religious accommodation is any adjustment to the work environment that will allow the employee to practice his religion. Flexible scheduling, voluntary shift substitutions or swaps, job reassignments  lateral transfers, and exceptions to dress or grooming rules are examples of accommodating an employee’s religious beliefs.”

*”Undue Hardship” on Employer = costly, compromises safety, decreases efficiency, infringes on other employees’ rights or requires others to pick up their task of burdensome work.

*Undue hardship also may be shown if the request for an accommodation violates others’ job rights established through a collective bargaining agreement or seniority system.

*Prohibits religious harassment of employees, such as offensive remarks about a person’s religious beliefs or practices (hostile or offensive work environment) or when it results in an adverse employment decision (such as the victim being fired or demoted).

Of course, the EEOC guidelines are to be followed, but a good rule of thumb is to practice Diversity awareness and allow employees to openly have a conversation about what is Ramadan and why it is practiced – if they are willing. This way, it will not become a taboo topic where people are walking on eggshells or ignoring it. In addition, allowing a little flexibility in hours is not only kind but appreciated by all employees (granted in retail sales, call centers and manufacturing, that is more difficult to do).

The same kindness should also be shown to others who have differing religious beliefs- including Christians. I find now as a Christian, it is the flip side of the coin, where people are not willing to share their Christian faith for fear or repercussion – a man I know did not even feel he could put a cross in his office without being ridiculed.  Religious accommodations can be made, but decisions should be made with respect to overall productivity and efficiency of the organization. If all employees on the team are willing to pitch in, then it will become a win-win for everyone – especially if others want to take a religious day off for their practice in the future.

Open dialogue, questions to reach an understanding and a willingness to help — these are all hallmarks of organizations that are open to diversity and create a culture of learning.

 

Fear of Rejection

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If you Google “Fear of Rejection,” you’ll find about 54,700,000 results in 0.42 seconds. It is a real fear – there are phobias named for this. As a people-pleaser, I know that  it’s difficult for me to not be liked by everyone. When I was a child and had just moved to the United States, I was always the LAST ONE to be chosen for a team… I don’t blame them – I didn’t know how to play baseball or dodge-ball.  Nobody wanted a “loser” to be on their team! Later, as a senior manager in a corporate setting, I would try to be on everyone’s team to gain their favor. I was told by my boss that  it was ridiculous for me to please everyone. Going through life, the career advice I received was correct.

Rejection comes all the time and in many different ways. Our children suffer through it, we have strangers and friends who reject our ideas, plans or even dreams and even family members who don’t want to have anything to do with us. How do we handle this as adults? What’s behind all of this? Why are we not able to help our own children with the rejection they will face?

We are created as social beings, to have community with others and not be isolated. When we are rejected, it can cause a loss of self-confidence (maybe I’m not good enough, maybe I’m a failure,  I smell bad, look weird, etc) – even depression. Psychologists say that at the heart of the fear is the avoidance of pain and suffering. So we try to cope with other ways of feeling good. Some turn to drugs and alcohol, while others live in a constant state of worry.

Where does your confidence and assurance come from?

Is it from other people? If so, be careful… they maybe as fearful or broken as you.

Is it from doing good works? If so, those can ring hollow after a while when no one else notices!

Is it from your career? Is it from money? Take a look and examine yourself.

The only thing that has changed my view on rejection, pain and suffering is CHRIST.

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Passion of the Christ
Christ suffered pain from scourging, beatings, and being nailed to the cross. His trauma on the cross brought about a new word in our language “excruciating” which means literally out of the cross (ex: out & cruc: cross). He is the only sinless person to ever live who had his blood poured out drop by drop for the salvation of sinful man. He felt pain until the last moment when he cried out in John 19:30 “It is finished.”

If you are a believer in Christ as your Lord and Savior, what are you worried about? He promised us that we would be rejected as he said in John 15: “17 This is My command to you: Love one another. 18If the world hates you, understand that it hated Me first. ” We are actually CALLED to suffer and be JOYFUL in the things we are dealing with! Why? 

Romans 5:3-5 answers this:

3And not only this, but we also exult in our tribulations, knowing that tribulation brings about perseverance; 4and perseverance, proven character; and proven character, hope; 5and hope does not disappoint, because the love of God has been poured out within our hearts through the Holy Spirit who was given to us.

So… what’s your hang up? Why worry about being rejected and having to suffer. Christ suffered and if we are to reflect Christ as Christians, we should be ready with the knowledge that we will be rejected. We will be mocked as foolish. We will suffer… but we will overcome these things — not in our own power, but in the power of Christ who has defeated death, the ultimate enemy and has RISEN from the grave! Hallelujah!

What a reason to celebrate REJECTION!!!

May Christ be the ONE you turn to for your confidence and assurance. Amen.

Let’s Talk – Personality & Style

 

My husband & I are Marriage Mentors. We developed the Marriage Mentoring Ministry at our last church and by the grace of God, are helping to create a new Marriage Ministry at our new church. It is an amazing blessing to work with couples who are either seriously dating, are engaged to be married or are newly married. We are NOT counselors, nor do we give advice. This is how mentoring differs from other things. More on that later in another post.

I have taught Business Communication for Undergraduate Business schools since 1997 – coming up on 20 years! Much of what works well for the workplace can and does work well for the home. It’s just that we tend to be more polite to those we work with than those with whom we live. It’s a fact. Familiarity adds to the casualness with which we approach relationships that are close to us. While we take care to watch our words at work, it doesn’t always happen to me at home. I am mostly talking about myself here… I don’t want to point a finger at you because when I do that, I know that four other fingers are pointing back at me (in my case, that is literally true, as I have one husband and three kids! Ha! Ha!).

I taught a Conflict Resolution course earlier this week to College Interns. They were absolutely NOT interested in the session or me, until I asked them how many of them were in a relationship. Most raised their hands and that’s when they got connected into the topic. Sometimes, we think that this stuff we are learning at work does not apply to anything other than work. When you can link things at work to home, that’s where learning becomes valuable and memorable to others.

Talking to others about personal matters is not easy. In the study of Conflict Resolution, I usually start off the session by asking them to think about how conflicts were handled in their home when they were growing up. Did their parent(s) yell? Were they passive aggressive or always trying to keep the peace? These behaviors can definitely influence how you react to conflict.

 

There are several ways you can approach conflict resolution – I also wrote about conflict & perspectives in my blog titled “Bridges, Balconies, & Burquas“. The first is to know your behavioral style. Most inventories (DiSC, Myers Briggs, Jungian, etc) are based on two dimensions: Task & People (horizontal axis) and Direct & Indirect (or in the figure, Outgoing/Reserved). There are free online tests you can take (& I encourage you to take them!) to find out how you fall into these quadrants. No matter what you take, the main questions are:

  1. Do you tell people directly how you feel about certain things or do you beat around the bush in order to spare feelings?
  2. Does interaction with others (maybe 20 min or more of talking) energize you or leave you making a mental laundry list of all the things you needed to get done in that time you just spent?

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Answers to those questions will allow you to figure out which side you land on – if you are energized with interactions with others, you will fall near to the “I” and the “S” side. If you are not, then “D” & “C” are more your style. If you are direct, you will go towards the top half of the circle and if indirect, then “C” & “S” may be more like you. Nothing is etched in stone, but knowing how you like to be approached is a good start to communicating with others.

Lack of Communication is one of the top reasons for divorce in a marriage. It is also one of the main reasons why employees leave (1. My boss & I didn’t get along OR 2. My co-workers & I didn’t see eye to eye). That’s it. It’s really that simple. When we start to see where someone might fall into the style spectrum, it’s easier to understand that them being quiet doesn’t mean they don’t like you – it simply means they are processing information & are being Contemplative! In other words, they are actually taking the time to think about what you just said! How many times do we misunderstand what we just saw in another person and shake our heads? The answer: I just did it today! 🙂

So, before you decide to say “Let’s Talk” to someone, you may want to consider how they like to be approached, how they view the world (=differently than you) and also what you may need to do in order to come to a good resolution. If we thought things through on a daily basis, maybe we wouldn’t waste so much energy in assuming a negative situation. The Bible says “Finally, brethren, whatever is true, whatever is honorable, whatever is right, whatever is pure, whatever is lovely, whatever is of good repute, if there is any excellence and if anything worthy of praise, dwell on these things.(NASB – Philippians 4:8). That is a great place to start. In addition, Proverbs 15:1 says “A gentle answer turns away wrath, But a harsh word stirs up anger.” When you watch your words and think for just a second before you speak, it can make a complete difference in the way you approach others and in return, how others approach you.

If you would like to learn more about the DiSC assessment or any of the things I wrote about, I would love to hear from you!

On Labor and Work

 

Today is the day that the United States pays homage to the contribution made by workers and to the resulting productivity and commerce. For me, it’s a curious thing to not do work in order to think about and pay tribute to work. A bit of irony…

When I moved to the US and first heard the term “Labor Day, ” I thought it was a day to commemorate mothers who have had children, but then I realized that “Mother’s Day” did that already earlier in the year. There are so many holidays that made no sense to me as an immigrant. Maybe I thought too much about all of this and should have simply enjoyed another day off.

The freedictionary.com defines labor as:

la·bor

(lā′bər)

n.

1. Physical or mental exertion, especially when difficult or exhausting; work. See Synonyms at work.
2. A specific task or effort, especially a painful or arduous one: “Eating the bread was a labor I put myself through toquiet my stomach” (Gail Anderson-Dargatz).
3. A particular form of work or method of working: manual labor.
4. Work for wages: businesses paying more for labor.

5.a. Workers considered as a group.

   b. The trade union movement, especially its officials.
6. Labor A political party representing workers’ interests, especially in Great Britain.
7. The process by which childbirth occurs, beginning with contractions of the uterus and ending with the expulsion of the fetus or infant and the placenta.
 
 
In essence, I was ignoring the definitions #3 – 6 and focused on 1, 2 and 7. The Bible sets the standard for both WORK and LABOR right at the beginning, in Genesis. We see God at work, creating the Heavens and the Earth because on the seventh day, He rested. Genesis 2:2-3  says “And on the seventh day God finished his work that he had done, and he rested on the seventh day from all his work that he had done. Then God blessed the seventh day and sanctified it, because in it He rested from all His work which God had created and made.” God also gave Adam a job to do in the garden. As I mentioned in another blog post titled “Bringing LIFE to Work,” Adam’s duties for work didn’t change after the Fall – instead, everything became more difficult, frustrating and arduous. That was the price of sin entering into a perfect world.
 
Labor came into play for Eve as well. In Genesis 3:16, “To the woman he said, “I will surely multiply your pain in childbearing; in pain you shall bring forth children. Your desire shall be contrary to your husband, but he shall rule over you.” So Eve, in essence, also gets work assigned to her in a different way. While the ground will bring about thorns and thistles for Adam and cause him great frustration, Eve’s pain comes from her children… sound familiar to anyone?
 
In our home, we have a measure of relative peace. It is common, however, for my husband to call me with great frustrations from his work – from contracts that are not going well, customer care, to employee issues = thorns and thistles. For me, even though I work in the business world, it doesn’t seem to bother me as much as it does for him. I’m not sure why that is. However, hand me a kid-related issue and I go crazy! One of the translations (KJV) says it a bit differently ” I will greatly multiply thy sorrow and thy conception; in sorrow thou shalt bring forth children…” I think with teenagers, I can relate to the “sorrow” part due to the heartaches we deal with.
 
It is a true testimony to the love we bear one another that we even have children and families. Men and women take on a lot when they are the sole earners for their families. It’s a tough burden to bear. Many women who choose to stay at home are not dismissed from the Labor and Work category. In fact, as someone who took years off to be exclusively at home with our children, I can attest to the fact that at least at work you can get a coffee break or a bathroom break without someone barging in with a request! Marriage takes love, sacrifice and work. Children take love, sacrifice and work (and no thanks many times). Families take a lot of love, sacrifice and work, yet millions of people sign on willingly to do all of this.
 
In a culture that is trying to break down marriage, family and the home, it’s a good day to reflect upon the work that you do apart from work in the office also. Take into consideration what God has worked on to show you His love and sacrifice. In turn, offer that to others by sharing what the Lord has given you.
 
From the fruit of his mouth a man is satisfied with good, and the work of a man’s hand comes back to him. ~Proverbs 12:14
 
May you glorify God in all you do and may your work be blessed. Amen.
 

Bring Easy Balance to LIFE & Work

 

The Coca Cola Company published an article about what “Work/Life Balance” might mean today. There is a shifting trend going on with Millennials (those born between 1982 & 2004). The way work is viewed varies from generation to generation. With the advent of technology, those lines are blurred even more. Just last night, before going to bed, I had a meeting request from someone – there are no real set office hours anymore. People can send meeting requests, texts, e-mails when on vacation, on the weekends or in my case, at night before bed.

This is what gets the younger generation up in arms. If I am working at night on a project, or am logging on to do work-related  stuff, then why can’t I take an extra long lunch or come in a bit later in the morning (after all, I was working on your project)? When the traditionalists see office hours as 9:00 am to 5:00 pm, it’s a valid argument. Work is being done at different times of the day – so why shouldn’t there be flexibility during the 9 to 5 hours?

For those of us who have heard the term “Work/Life Balance” for at least a few decades now, still scratch our heads to see how it actually gets balanced out. For me, personally, it means making sure I am there when I need to be and everything in my personal life takes a back seat. That is NOT the case today. If there is flexibility in the time that you can do your work (and I am talking mainly of a desk job, with a computer that can be accessed from anywhere) then you should be able to do work at 3:00 am if you want to and take off from the office for a 3:00 pm Parent-Teacher conference.

PERCEPTIONS

Why is there such resistance to this flexible time notion? Doesn’t it mean that employees could possibly be working more if they are logging on at all hours of the day? According to the Coca Cola article, it’s about priorities and a seeming lack of respect. “I gotta leave” is the comment and there is no request “Hey, could I schedule an afternoon appointment with my child’s teacher or with my chiropractor or could I take a golf lesson?” Many of the Boomer generation did these things on their own time, especially the exercise or golf lesson part. To even think of doing something like that during the workday is unimaginable.

The bottom line is productivity. If Millennials are focused on the outcome of the project, they don’t care how many hours are spent on it – even if they are working into the night. In fact, many of the Millennials I have spoken to are more productive at night, actually preferring the peace and quiet instead of the morning hours when everyone is showing up to the office. The implication here is to take another look at how we view work.

WORK

We were made to work. In Genesis 2:15, God gave Adam a garden to work – even in a perfect setting, he was given something to do. After the Fall (Genesis 3:17-19), Adam was still going to work, except that it was going to require the sweat of his brow. WORK is not a dirty, four-letter word (okay, so it IS a four-letter word, but you know what I mean). It is something that gives both men and women a feeling of accomplishment and also for some, it is their identity. It is something that is a blessing on us that we are able to use the gifts to produce or make something.

If we look at work in this manner, it is appropriate to conclude that if the end-result is what’s desired, then the hours you spend upon it shouldn’t matter. I cannot tell you how many times at the workplace I have found people chatting it up in the break room, the smoke area outside or by the coffee machine. How many people linger on after meetings for 10-15 minutes, catching up on the weekend or the ball game? There is time being wasted at the office but no one seems to mind, as long as you show up. If someone is accessible and is working from home, then what’s the problem?

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image from Forbes.com – liz ryan

Social media also blurs the lines between work and personal life. Millennials have grown up with social media and are often the first to know details about a new hire. This gives insight to how they wish to work. It is next to impossible to block out your personal life and not bring it to work, especially if there are big things going on that impact your work. The idea to have a workplace that accepts the fact that you have a vibrant life outside of work, that you CAN bring your laptop to the coffee shop and work there as well as the office, to know that when there is an important meeting, you will be present – but when there isn’t a mandate to be at the office, you might go and do some volunteer work… all those might be the new way to see how the office day might be changing.

In addition, the modern work space has also changed. People don’t need large offices, or even desks. Many are choosing to share space where they plug in their computer and get to work. This is a generation that has grown up on the soccer fields and Starbucks. They are used to working in teams. They are okay with not having a corner office.

By taking a fresh look at the use of time during the weekday, we can actually invigorate the work day. The re-defined work day can actually go to after hours, into the night and even past midnight. Creativity and productivity don’t have to be limited to the office area and to the desk or cubicle. Instead of separating out our life from work, we can bring new approaches, fresh ideas and yes, life to work.