Tag: diversity

Unbelievable – Why Can’t We All Just Get Along?

On By Mona SabahIn Business, Communication, conflict, cultural diversity, culture, Diversity, Human Resources, Jesus Christ, LOVE, Teaching, Uncategorized2 Comments

“Why can’t we all get along?” This is the cry I hear from people who want to talk about cultural diversity, religion, management or anything else I happen to be speaking. Many times it’s exactly these individuals who are the ones who don’t really want to get along with another. If there was an issue – maybe it’s them who was causing it? A better question to ask then is “What’s stopping you from getting along with someone else?” or “Why aren’t you getting along with others?” Of course, those are harder questions to ask and to have answered, so we end up speaking in generalities about groups instead of individuals.

This is the situation I found myself in last weekend. The issue proposed to me by someone close to me was “Why do you talk about sensitive matters? Why do you have to present a direct contrast between Islam and Christianity? Why do you have to blog about it and why do you have to address audiences about this?”

In my professional background in the realm of Human Resources, that’s all I deal with: sensitive matters. Human Resources professionals deal mainly with issues of employment, hiring, firing. With Diversity, matters of age, race, gender, ethnicity and religion are constantly being brought up by organizations. It’s what I am paid to talk about. I understand very clearly that it makes many people nervous and downright angry to talk about some of these things.

The media and our society today has done a great job defining what is okay to talk about and what is not okay. In my line of work, I deal with the fact that people cannot leave their religion behind while they work 9 to 5, nor can they ignore their age and any discrimination that may come with that or sex, or ethnicity. That’s the reason why I make it my life’s passion and work to talk about it, write about it and live it out.

I love talking about God. I don’t like or want to leave him in the car while I go to a meeting or discuss a subject matter at a corporate meeting or even at a public university. He is a large part of my story, my background, my calling to speak and also He influences every decision I make. I am not able to separate out my religion from my career or family. The person in question found this to be UNBELIEVABLE. I am not sure if she found it to be unbelievable that I place my trust in God for all these matters or that I will not stop talking about Him.

Political Correctness has done more harm than good. Dale Carnegie said “seek first to understand and then be understood.” Why then do we say we will just not talk about all the things that are protected by the Equal Employment Opportunities Commission (EEOC), such as race, age gender, ethnicity & religion? We take the things of the workplace and apply them to our everyday life, missing opportunities to see how other people believe, how they live, what is their background and what makes up the content of their character.

It’s beautiful to be able to live in a country that allows for freedom of speech, of expression and of religion. We are able to have a mosque, a church, a Hindu temple and a Jewish temple in the same town – even on the same block! You do not find this type of diversity in many places. It’s a rich way to learn about others’ beliefs and to help them understand your own. The key is to approach one another with respect and not tell them to stop talking. Extinguishing dialogue will lead to darkness and misunderstanding – death of relationships. It does not allow people to freely share views and present a fresh, new way to approach century-old grudges.

Since we live in a free society, why should we not utilize these hard-won freedoms that someone else died for? Why should we stop the dialogue, pretend that culture, ethnicity and religion – differing opinions don’t exist? Why not take an opportunity to open your mind, open your heart, open your ears, and open your eyes to see the beauty of diversity that exists all around you?

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May we be people who live in God’s light, sharing openly about His love, His light and the freedoms only He can bring in our life. May we share the good news of the Gospel to a hurting world that thinks this is the only reality there is.

“For you were once darkness, but now you are light in the Lord. Live as children of light 9 (for the fruit of the light consists in all goodness, righteousness and truth) 10 and find out what pleases the Lord. 11 Have nothing to do with the fruitless deeds of darkness, but rather expose them.” ~Ephesians 5: 8-11

Bridges, Balconies and Burqas

On By Mona SabahIn Business, conflict, cultural diversity, culture, Diversity, Human Resources, Jesus Christ, Muslim, Teaching, Trust Leadership, Uncategorized4 Comments

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There are always two sides to any story. What we don’t often see is that there is a third side to the story – the community and the observers to the two parties’ argument or conversation. Conflict at its most basic is merely a differing perspective. There isn’t anything wrong with seeing things differently. That is Diversity and it enriches our perspectives. Conflict is something that comes up where one or more parties cannot understand or recognize the other person’s perspective.

This is true for religion, the global situation and negotiations between nations, at our workplace and also in our families. When we feel personally threatened, there is a friction that can come up. The story behind the situation can get lost, while we focus only on our own gains, our own viewpoint and our own needs, the perspective begins to become lopsided.

Building a bridge involves a balanced approach. There are careful measurements and an overall vision that sets the stage for the process. In order to build, both sides need to be worked on at the same time so that they can meet delicately in the middle.

While I’ve never built a bridge (physical one, not metaphorically speaking), I have crocheted socks. How in the world can crocheting of a pair of socks look like building a bridge? They both need to be worked on at the same time, by someone from the outside. This is another way to look at conflicts and negotiation. Action of one entity upon two other entities = third side (or the third party) is not a new idea.

In psychology, the third side or perspective is called the “Mediating Variable.” It helps two things that seem to be linked together to be explained in a better way. In conflict negotiation or mediation, unless you have a third party involved that can help to explain the situation clearly and ask the right questions, it is very difficult to get to a suitable resolution. Authors Heifetz and Linsky have called this to be a “Balcony Perspective.” If you are one of the actors on the stage, it will be very difficult for you to see the whole picture because you only know your part and maybe the part of the person before you and after you so you can be cued in. However, if you choose instead to see the drama unfold from the balcony view, you will be able to not only understand what is going on in front of you but also what the others are doing in the background. The entire scene becomes crystal clear all of a sudden. The same is also true for conflict and negotiation.

So before you jump into a blame game or rush into judgment of a situation, STOP. Take a ladder and climb up to the balcony. Take a fresh perspective of the scene unfolding in front of you. You might just be able to see things you have never seen before or things you were taking for granted in your everyday rush to be heard and to be placed in the #1 seat.

In my walk with Christ, I have found that building bridges between my past and helping people to understand what it was like to grow up in an entirely different culture (Middle East & Asia), with a different religion (Islam), and different family values, there is a lot of ground to cover. There is great fear driven from the media that causes people to become angry towards a certain group. I have met several women who was moderately Christian at the time  (not really attending church regularly and couldn’t really say much about having a relationship with Christ), who told me that she was angered by  Muslims here in the United States and elsewhere.

As all of my family is Muslim, I could have immediately taken great offense at what she said – they have as much of a right to be here as he does, even if they were not born here, but are U.S. Citizens. After taking a deep breath (= going to the balcony), I asked her a few questions: How many Muslim people have you talked to here (answer: none), how many Muslim people have you tried to reach or build a relationship with so you could understand them better (answer: none), how do you know what they believe other than the media (answer: I am well-educated), and finally – why do you feel this way? The last question made her pause. I told him that my family would not feel the same about her, so what was going on? She answered in one word “FEAR.”

This is no different than what happens at work. We take a stand on something and get mad about it, without taking into account someone else’s underlying concerns or addressing the issues below the iceberg. Ninety percent of the time, you will find that the issue at the face of the situation is not the real issue. The real stuff is lying below what the person is saying to you.

Going back to another woman who was fearful, God had a very funny way of taking care of that situation. I hosted a baby shower for a Saudi woman who was new to the country. I didn’t even know who she was, but that a group of Christian women wanted to have a shower but the location fell through. I offered up our home and we had over 30 women attend. The guest of honor came to my front door with her entourage of 8 women- all dressed from head to toe in their black burqa (or hijab). My friend came out from the kitchen and I heard a sharp intake and gasp of a breath. I have to admit – it was kind of a scary sight to have people you don’t know who show up to your door and you cannot see their faces (kind of like Halloween, but not on Halloween…).

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As the women were ensured that no men would be in attendance, they started to take off their veils and covers. Underneath were these sweet-faced 18-20 year old girls dressed in cute trendy dresses, short hair, full make-up. So adorable! I could see a huge wide grin spread across my friend’s face. After the fun party, she and I got to talk. She had tears in her eyes because she felt like the Lord had taken her to a balcony to see a new perspective she would never have considered. What a JOY to have that perception and fear lifted off in one night. That is the way bridges are built…

May we seek ways to bring peace to our homes, families, workplaces, and nation in this way, for blessed are the peacemakers for they shall be called children of God (Matthew 5:9). 

 

 

Managing Across Cultures – A Look at Diversity

On By Mona SabahIn Business, Communication, cultural diversity, culture, Diversity, Human Resources, Management, millennials, Teaching, Trust Leadership, Uncategorized2 Comments

Yesterday, I taught a course on Cultural Intelligence for the State of Oklahoma Office of Management & Enterprise (OMES). Just as your own Intelligence Quotient (IQ) can be measured, so can your Cultural Quotient (CQ). Harvard Business Review defines it as “Cultural intelligence: an outsider’s seemingly natural ability to interpret someone’s unfamiliar and ambiguous gestures the way that person’s compatriots would.”

The biggest thing I noticed when was an immigrant to the United States is that this is such an amazing country with many cultures living side by side. Oklahoma City has a Vietnamese district of restaurants and a large grocery market. There is also a large Southeast Indian, Persian, Hispanic and of course, a rich Native American culture. The universities in the area have flourishing International Studies programs. All of these are reasons why in 2016,  Oklahoma City was named one of the nine metropolitan areas for creating an inclusive culture! Surprised? Don’t be! There aren’t many areas in the US that don’t have a cultural impact (inclusion and race). I usually tell my students that you don’t have to go further than your local Wal Mart to find the varied diversity in any US city. If you are even more curious, go to the Ethnic Food aisle at Wal Mart and see how many languages are being spoken there.

Americans don’t give ourselves credit for taking inventory of how much we already know about a particular culture. Growing up with friends from different areas, educational level, socioeconomic status and even generational differences all account for cultural diversity. However when the term “Diversity” is mentioned, we focus on black and white – we are the ones who make it about race only, missing out on the rest of the things that make diversity exciting.

One can easily measure their level of cultural knowledge by taking a Cultural Intelligence quiz online (there are several free ones available – just do a search!). It’s a quick test that takes a look at the four quadrants of Cultural Intelligence (Drive, Cognition, Meta-Cognition and Action). A high score is NOT what you are after on this test. It’s more to show you where you can improve in each area. This is the first step in developing and increasing your cultural knowledge. Application and adaptation are the next two steps.

CQ is quickly becoming a need for managers and leaders. Knowing how to work across cultures to increase productivity is KEY in any workplace or organization. It’s important to note here that the term “culture” also include generational differences. This is one of the main areas I have had to address over the last few years, as the Baby Boomer population decreases and the Millennials increase in the workplace.

The main question that arose from the Cultural Intelligence session yesterday was how far do you go to accommodate another culture before you blur the lines between who you are and the values you hold?

This is a good question to consider. It is truly based upon your own values, beliefs and also your organizational culture and beliefs. If those are in alignment, then the decision making comes easily. If they are not congruent, then there can be dissonance. As a manager, it’s very important to allow for “reasonable accommodation” for an employee’s ethnicity, religion, or other consideration. Flexible time and PTO help to give tremendous creativity on how that time is used. The issue becomes more blurry when ethics come into play. I believe it’s important to stress that when a leader focuses in on one person’s needs or issue (due to inclusion or diversity needs), that that they don’t alienate the other 99 in the office. So taking the big picture into account is a good way to start. Solving issues in a team is also another approach. This will actually allow others to learn more about the culture and do creative problem solving together. The only caveat to this is if the employee wants the issue to remain confidential, so before taking a team approach, ask employee permission.

The bottom line in any diversity or inclusion initiative is to address each employee with dignity and respect. That is a common ingredient that crosses global, ethnic, and cultural boundaries. If we stop for a minute to think about what is getting ready to come out of our mouth and take time to analyze the situation, then CQ is already at work. The knee-jerk reaction rarely works when all these factors are involved. Take a moment, think, analyze and give benefit of the doubt to the other party. That is something that will help a manager not just handle cross-cultural issues but most communication issues.

 

Seeing the WEST from EASTERN Eyes

On By Mona SabahIn Bible, Business, Communication, cultural diversity, culture, Diversity, Human Resources, Jesus Christ, Testimony, Uncategorized2 Comments

 

When I teach Cultural Diversity, my students often laugh at some of the stories I tell about growing up in the East. Things are simply viewed differently on that side of the globe. In this post, I talk about how Time, for example, is looked upon as a completely different entity. Also, the idea of personal space is enormously different in Oklahoma than it is even in New York, much less the eastern hemisphere. Language varies as well. One often wonders with all these differences, how do we even get along with one another without stepping all over each other’s toes?

I personally believe that people in the United States are kind and more open to discussions of your background, where you lived, where you grew up and also ethnicity. This is a part of the foundation for the country – Ellis Island was a beacon of hope for many immigrants at the turn of the century. This country is made up of people from all over the world.

As I contemplate the differences, you have to be struck with some of the similarities we all have as human beings: desire to be loved, valued, and treated with respect. If you don’t believe me, just go driving with someone and see their reaction when another driver cuts them off on the road. There is indignation built right into that for just about everyone.

Whether I am teaching management or sharing my testimony about Christ, I am almost always asked about my background and point of view on various matters. For some, the idea of a burqa or hijab is of concern. For others, it is the exotic locale of the Middle East or Asia and how life is for people there. Yet, there are others who ask me about what my views were like about Jesus when I was growing up in a Muslim country.

If you ask a Muslim person about Jesus (by the way, they would LOVE to talk about Jesus – seriously. It’s not offensive. Christians just think that Muslims would be offended), you will find that some  Muslims will smile and tell you “We Muslims have more respect for Jesus than you do as Christians.” At first, you might not believe this. However, the Quran has an entire chapter on Christ, titled after his mother, Mary. The chapter is called “Miryam.” Mary is the only woman in the Quran to be called by name. She is given a place of high honor and esteem, as is Jesus (“Isa” in the Quran). Muslims have to hold all prophets as holy. They believe that their books are holy. For this reason, Muslims will not say bad things about Jesus because he is a holy person of God. This is not always the case with what you might find in the West. We have the gift of freedom and free speech. It seems like the name of Jesus is a free for all and many people choose to even use his name as a blasphemy (anything that is not held in honor and also using it casually or when you are mad – almost as a curse word).

The Eastern mind operates differently than the Western mind. Many times, I am asked “Why” by people. Why does this happen, why would God do this? Why is this the case and why is this written? For those who grew up in eastern countries, the “Why” is not that important, especially when it comes to things of God. If God is sovereign and He wills it, then so be it. Who are you to ask why? This can be a good and a bad thing. It’s good because it places God above mankind and our brains – He is infinite! We cannot think through everything and know the answer to everything. We are finite beings. We have a definite beginning and end. It is a bad thing because the “Why’s” are not encouraged. So when I had questions about the Quran or even teaching in school, it’s frowned upon by your elders to keep asking “why? why? why?”  This type of thought is greatly discouraged because it is considered rude or even challenging authority.

So the question is- how does the East come together with the West when we are on absolute opposites of the compass?

When you look at the Bible, you find some interesting things about people from all over coming to the table of Christ.  Luke 13:29 says “And people will come from east and west, and from north and south, and recline at table in the kingdom of God.” What does this mean? It means that Christ is preparing a table for us. He is getting ready many things in preparation for us to eat with him. How does one do this? He says “Behold, I stand at the door and knock. If anyone hears my voice and opens the door, I will come in to him and eat with him, and he with me.” Revelation 3:20. Christ doesn’t mind if you stand at the door and knock or even stand there and ask questions. He took care to address his disciple Thomas’s statements about how he would never believe  unless he put his finger into Christ’s wounds. Jesus didn’t get furious say “Thomas, how dare you question if I am the same Christ who was crucified!” Instead, when he later appeared to the whole group, Jesus said “Then he said to Thomas, “Put your finger here, and see my hands; and put out your hand, and place it in my side. Do not disbelieve, but believe.”John 20:27

Jesus is the only one who can connect the wide gap between the east and the west. The Psalmist wrote “as far as the east is from the west, so far does he remove our transgressions from us.” Psalm 103:12 Those same hands that Thomas wanted to see are the ones that bring the east and the west together through the shedding of blood and redemption in one cross.This is the grace and mercy God shows each one of us. Jesus is the one who provides us the love (enough to die for us), gave us value (allows us to be called children of God),  and gives us respect for others (new commandment: love one another as I have loved you).

The song by Casting Crowns sums all this in a beautiful way:

Jesus, can You show me just how far the east is from the west?
‘Cause I can’t bear to see the man I’ve been
Come rising up in me again
In the arms of Your mercy I find rest
‘Cause You know just how far the east is from the west
From one scarred hand to the other

 

 

Bring Easy Balance to LIFE & Work

On By Mona SabahIn Business, Communication, culture, Diversity, Family, Human Resources, Teaching, Training, Trust Leadership, Uncategorized

 

The Coca Cola Company published an article about what “Work/Life Balance” might mean today. There is a shifting trend going on with Millennials (those born between 1982 & 2004). The way work is viewed varies from generation to generation. With the advent of technology, those lines are blurred even more. Just last night, before going to bed, I had a meeting request from someone – there are no real set office hours anymore. People can send meeting requests, texts, e-mails when on vacation, on the weekends or in my case, at night before bed.

This is what gets the younger generation up in arms. If I am working at night on a project, or am logging on to do work-related  stuff, then why can’t I take an extra long lunch or come in a bit later in the morning (after all, I was working on your project)? When the traditionalists see office hours as 9:00 am to 5:00 pm, it’s a valid argument. Work is being done at different times of the day – so why shouldn’t there be flexibility during the 9 to 5 hours?

For those of us who have heard the term “Work/Life Balance” for at least a few decades now, still scratch our heads to see how it actually gets balanced out. For me, personally, it means making sure I am there when I need to be and everything in my personal life takes a back seat. That is NOT the case today. If there is flexibility in the time that you can do your work (and I am talking mainly of a desk job, with a computer that can be accessed from anywhere) then you should be able to do work at 3:00 am if you want to and take off from the office for a 3:00 pm Parent-Teacher conference.

PERCEPTIONS

Why is there such resistance to this flexible time notion? Doesn’t it mean that employees could possibly be working more if they are logging on at all hours of the day? According to the Coca Cola article, it’s about priorities and a seeming lack of respect. “I gotta leave” is the comment and there is no request “Hey, could I schedule an afternoon appointment with my child’s teacher or with my chiropractor or could I take a golf lesson?” Many of the Boomer generation did these things on their own time, especially the exercise or golf lesson part. To even think of doing something like that during the workday is unimaginable.

The bottom line is productivity. If Millennials are focused on the outcome of the project, they don’t care how many hours are spent on it – even if they are working into the night. In fact, many of the Millennials I have spoken to are more productive at night, actually preferring the peace and quiet instead of the morning hours when everyone is showing up to the office. The implication here is to take another look at how we view work.

WORK

We were made to work. In Genesis 2:15, God gave Adam a garden to work – even in a perfect setting, he was given something to do. After the Fall (Genesis 3:17-19), Adam was still going to work, except that it was going to require the sweat of his brow. WORK is not a dirty, four-letter word (okay, so it IS a four-letter word, but you know what I mean). It is something that gives both men and women a feeling of accomplishment and also for some, it is their identity. It is something that is a blessing on us that we are able to use the gifts to produce or make something.

If we look at work in this manner, it is appropriate to conclude that if the end-result is what’s desired, then the hours you spend upon it shouldn’t matter. I cannot tell you how many times at the workplace I have found people chatting it up in the break room, the smoke area outside or by the coffee machine. How many people linger on after meetings for 10-15 minutes, catching up on the weekend or the ball game? There is time being wasted at the office but no one seems to mind, as long as you show up. If someone is accessible and is working from home, then what’s the problem?

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image from Forbes.com – liz ryan

Social media also blurs the lines between work and personal life. Millennials have grown up with social media and are often the first to know details about a new hire. This gives insight to how they wish to work. It is next to impossible to block out your personal life and not bring it to work, especially if there are big things going on that impact your work. The idea to have a workplace that accepts the fact that you have a vibrant life outside of work, that you CAN bring your laptop to the coffee shop and work there as well as the office, to know that when there is an important meeting, you will be present – but when there isn’t a mandate to be at the office, you might go and do some volunteer work… all those might be the new way to see how the office day might be changing.

In addition, the modern work space has also changed. People don’t need large offices, or even desks. Many are choosing to share space where they plug in their computer and get to work. This is a generation that has grown up on the soccer fields and Starbucks. They are used to working in teams. They are okay with not having a corner office.

By taking a fresh look at the use of time during the weekday, we can actually invigorate the work day. The re-defined work day can actually go to after hours, into the night and even past midnight. Creativity and productivity don’t have to be limited to the office area and to the desk or cubicle. Instead of separating out our life from work, we can bring new approaches, fresh ideas and yes, life to work.

Invitation

On By Mona SabahIn Bible, Business, Communication, culture, Diversity, Islam, Public Speaking, Uncategorized3 Comments

 

I had a chance two years ago to see Author Nabeel Qureshi speak about cultural expectations. He shared a very poignant example about how a foreign exchange student came from Saudi Arabia with two suitcases full of gifts. When his roommate asked him if he had family or friends here, he replied that he didn’t know anyone in the United States, but when he was invited to their home, he would be sure to bring a gift as is customary. The worst part of Nabeel’s story is that the student returned home to Saudi Arabia with two suitcases still packed full.

Last week, I wrote about the need for Hospitality in a world full of isolated people who were focused on their technology and relied on iPhones for communication. An article on Bloomberg Business by Bruce Weinstein even coined a term way back in 2007 called “iPhone isolation.” I think that the author was way ahead of the game. There is something still said for conversation face-to-face. Even our kids are plugged in at the restaurant, in the car, or at home.  Still, the draw of personal contact, communication is present. I was at the car dealership last month to get the oil changed. A lady next to me was actually reading a book, while I crocheted. It was not a normal situation – usually in waiting rooms, everyone seems to be staring down at the glowing screen in their hand. We struck up a conversation about her book and ended up sharing phone numbers and e-mail. I love getting to know people. It’s a joy. One on one communication is falling by the wayside, but the satisfaction of getting to find out more about another person and to make a connection is wonderful. One only has to go and see that more work-related decisions are made over a round of golf or a glass of wine than in the office. There is a sense of ease, a familiarity that allows us to get out of a formal setting and into someone’s personal life.

Now, before you shake your head at me and say something like “Not everyone likes to be everyone’s friend, Mona” or like someone I know says to me in good humor “I have all the friends I need right now. If I meet someone else, I will have to bump someone out on my list of existing friends!” I understand that not everyone likes to strike up random conversations. HOWEVER, most of you reading this article do have a circle of intimate friends and then others in the periphery. What I am asking for is to reach out those in the periphery – get to know them more than just in passing at the water cooler at work, at the kids’ school or soccer game, or even at church.

Human Beings were created to be social. In fact, in the book of Genesis, it states “Then the LORD God said, ‘It is not good that the man should be alone; I will make him a helper fit for him'” Genesis 2:18 I do think this is one of the reasons so many men become more isolated than women. Women have a natural tendency to be a “helper” to one another. Men do this also, but not as much as us women. We like to socialize, to share stories and to work with one another.

I taught at the State of Oklahoma about Cultural Diversity in November 2015. The class was very diverse in make-up and we had several individuals who had either visited foreign countries or were immigrants. I posed a few questions to the immigrants:

  • When was the last time your colleague asked you about your family or children?
  • When was the last time you received an invitation to share a cup of coffee or tea with someone American?
  • When was the last time you received an invitation to their home?

A man from China raised his hand and his answer made me so very sad. He said that this training was the first time that anyone had asked about his home or family. He had NO invitations to have a cup of tea or coffee – not even at Starbucks or a coffee shop. He has lived here for 8 years and has had NO invitations to come to someone’s home – not even an invitation from his neighbor.

I then asked if he has extended the invitation to others. He smiled and said yes. He said it was a part of his culture to do so but no one has the time to visit him. He stayed after the class and we chatted for a bit (yes, of course I invited him to come and meet my family!). It was one of those things that stays with you. There is a sadness in the world that is caused by us living in bubbles. We drive in our little bubble and wave quickly to neighbors. We come into the office and sit in our little bubble of a desk. We stay in that bubble at lunch with our phones. We then drive back home in the bubble and quickly close the garage door in case a neighbor wants to talk or worse, complain. Why don’t we pop that isolation bubble and go make a new friend or go deeper in a relationship with someone you might be thinking of right now? I think you might be surprised at the blessings you will receive! If you reach out and extend that Invitation to join you in conversation, a cup of coffee or even dinner, let me know how it turns out for you. I think we truly can change our culture one Invite at a time.

 

 

Lost in Translation

On By Mona SabahIn Communication, cultural diversity, culture, Diversity, Human Resources, Management, Public Speaking, Teaching, Training, Uncategorized1 Comment

 

It’s not a secret that the English language is hard to grasp. There are grammar rules that differ from the other Latin languages, idioms, cultural variances, and top of all that, there are words with multiple meanings. Right after the attacks of 9/11, my poor father received a notice on his email that it had been monitored and that he needed to explain what his involvement was in a “plot in Pakistan to bring money over to the United States to fund the three in his charge.” Sounds incredibly suspicious doesn’t it?

My dad didn’t know if he should get mad or laugh. The word “PLOT” can have multiple meanings. One is to scheme or plan as in “a plot to topple the king,” which even the Merriam Webster online dictionary doesn’t even use. Another is used by farmers to designate parcels of land for a purpose. Third is used by authors to design a series of events that are critical to their writing, such as the main plot of a book. Fourth is to chart lines, as in plotting a course or to plot coordinates for a straight line. Last is to designate a parcel of land for usage as a unit, usually for real estate purpose. It was this last definition he was using in his e-mail. He had purchased a plot of land a long time ago in Pakistan that had three sections as an investment for his three daughters. These are the three in his charge.

I don’t disagree that it was probably not the best time to leave out details of the “three in his charge” or to use the word “plot” instead of land, but one can easily see how our communication can easily take a wrong turn, especially during emotionally charged situations. The word “run” is similar in its multiple meanings, except that instead of four or five meanings, it has a whopping 177 definitions!

When I teach business communication, it is usually to native English speakers. English was my second, almost third language (I was taught Arabic, English and Urdu almost simultaneously when I was little, living in Saudi Arabia). I try to stress the importance of why we have issues in talking with one another especially in culturally diverse settings. If you add non-verbal (body language), tone, inflection, listening, written (e-mails, text, Instant Messaging), and slang or jargon into the mix, it is an absolute wonder we can understand one another at all!

With the English language changing all the time, communication becomes more difficult even for native speakers. Consider for example, the new speak that the Millennials and Generation Z (yes, we are on the last letter of the alphabet now) are using in texting. If you don’t know what “totes” means (no, not the ones you store or carry stuff in), then you might not understand some of the messages that are being thrown around out there on social media (like, totes cray). There is an article by the Washington Post that just came out in January that addresses the new way to speak. You might want to check it out if you are over the age of 40 – no offense, but just want everyone to be on fleek (yes, that’s a new word too – just not in the dictionary yet).

To help foster good communication, whether it’s with your spouse, teenager or co-worker, we have to start somewhere. Here are a few things to consider from the authors of Crucial Conversations on Stereotypes, Distrust & Bias:

Focus on the Facts. We tend to jump in with an emotional appeal and don’t look critically at the facts surrounding the situation.

Examine the Story. Re-examine the conclusions drawn from the facts. Again, emotions can color the situation and make it seem amplified when it’s really a small issue or something that was overlooked by the other party.

Visibility and Exposure. Reconsider your initial views, and to be open to new information.

Own the Problem. No blaming. Taking accountability for actions is critical for both sides

Follow Up. Sometimes we walk away, thinking things are resolved, but it may just be the other person agreeing to something so the situation will just go away. It is important to follow-up not just for clarity in communication, but also to review and reinforce the relationship.

By doing the suggestions above, we will not only clarify misunderstandings but will be able to lead by example to make a foundation of trust with the other person. Misunderstandings can get cleared up in a new way, with new information that you may not have known about that individual’s background or a different way of speaking.

As for my dad, he is still plotting the course with consideration to the sale of his plot so he can plot another chapter of language communication issues with e-mails…

 

Unity out of Diversity ~ God’s Way

On By Mona SabahIn cultural diversity, culture, Diversity, Human Resources, Jesus Christ, Management, Public Speaking, Teaching

 

Last week, I talked about how diversity is looked at here in the United States. I think in order to understand the Unity piece of it, we need to go to the beginning. The VERY beginning, namely, Genesis. My husband and I were guests at the Ravi Zacharias International Ministries (RZIM) Founder’s Weekend Conference the past four days and author, apologist Amy Orr-Ewing spoke on the very topic. She stated that when God put forth the heavens and the earth in Genesis, He worked in pairs. He made the Heavens & the Earth, Darkness & Light, Day & Night, Land & Sea, the greater light to govern the day & the lesser light to govern the night, and finally, male & female (see Genesis 1). There is a natural pairing that God does, yet He makes them complementary. Just as the sun lights the day, the moon offers a gentle light at night. Even though they are different, they work together as one.

If you have a significant other, you can further see the diverse nature of man and woman in a relationship. When married, these differences can either make the marriage or break it. So diverse are we in our gender. Take for instance, the difference between my husband and I when it comes to packing for a trip. We used to take one suitcase when we were newlyweds (how stupid can you get?). Now, after 22 years of marriage, we take our own. It’s just better that way. It takes me at least a day or two to pack and even then I don’t feel like I bring enough stuff. I am constantly saying “Oh, I wish I would’ve packed XYZ.” There’s nothing like that for him. It takes him under one hour to pack and he’s good. We have a different way of looking at just about everything – from relationships, to child-rearing, communication, work, weather, and of course, maps & following directions.

Yet, there is something special about the way we work together. It is truly wonderful. One of the greatest blessings is when we end up with the same thoughts on things of importance. We tend to have the same values on religion (God has helped us in an amazing way), family (we had to learn more about each other here), and also how to use logical thought for problem solving. These are things add meaning to our marriage and help us to become one. The most important thing in our marriage, however, was to stop focusing on each other and instead to focus on God.

I think that is also the secret to understanding diversity – whether it’s in marriage or at work. If you focus on what God has designed and look at people for what gifts God has given them, you gain a fresh perspective that is tinged with excitement. I love asking people about what spiritual gifts they have. If you are a believer in Christ, the Holy Spirit has given YOU a gift. If you don’t know what it is, there are many spiritual gifts inventories you can take (try this one here)!

There is diversity in the way that God has made us and He did that because He can – what a glorious creativity! As we walked through the airport, I marveled at all the different types of people I walked past just in the terminal. So many features, skin color, backgrounds… it’s not boring to people-watch. Christ unites us, while the world tries to divide. The world wants to divide into categories: rich, poor, slave, master, Jew or Gentile.

There is neither Jew nor Gentile, neither slave nor free, nor is there male and female, for you are all one in Christ Jesus. Galatians 3:28

Yet, when He looks at us and calls us, He tells us to keep the unity of the Spirit. One body, One Spirit, One Hope, One Lord, One Faith, One Baptism, One God and the Father of all. This is true unity and only through that unity, do we keep the bond of PEACE. That bond of peace only comes through the Holy Spirit and the Prince of Peace, Lord Jesus. Amen.

Make every effort to keep the unity of the Spirit through the bond of peace. There is one body and one Spirit, just as you were called to one hope when you were called; one Lord, one faith, one baptism; one God and Father of all, who is over all and through all and in all. Ephesians 4:3-6

Unity out of Diversity

On By Mona SabahIn Family, Human Resources, Management, Public Speaking, Teaching, Testimony, Training

 

I have taught at several universities in California and Oklahoma over the last 18 years. Many times, I teach Cultural Diversity. Of course, there are trends, like women in the workplace or hot topics like the SONY Executive e-mails that made racist comments, but still, we continue to tackle the same issues over and over.

Many people don’t know that the term ” University” means  “Unity out of Diversity.” (Uni= one Versity= groupings). Diversity has the similar word base, but in this case, the “Di” stands for division or separation. So in technical terms, diversity is actually about looking at groups separately. It’s good to start with word origins because we get confused sometimes when discussing terms that have an emotional charge associated with them.  When you look at how the dictionary defines Diversity, you end up with more of a normative definition – how we have changed the term to represent it for our culture and needs today.

Diversity: the quality or state of having many different forms, types, ideas, etc.

: the state of having people who are different races or who have different cultures in a group or organization

When I work with businesses on developing a Diversity program or initiative, there’s almost a panic – what if we aren’t doing this right or worse, what if we leave something out? I guess I come from a totally different (dare I say “diverse?”) point of view. Having been raised in six countries gives me some insight to the United States. In Saudi Arabia and the Middle East, you mainly see one type of people – Arabs. Now, granted, there are ex-pat communities, but they tend to live separately and not really join the mainstream public. In Pakistan, it’s homogeneous – everyone looked the same. The only other group I saw was the Chinese and even then it was because they owned the Chinese restaurant we were dining at.

So, coming to the United States was a it of a culture shock (to say the least). There were different people everywhere. It didn’t help that we came to New York City first. Talk about diverse! Moving to California was no different – lots of people from all different backgrounds. In fact, it was very easy for us to find a tight knit Muslim community and settle in nicely. There were many here that spoke the language as well, so it was a small piece of home.

I think as Americans, we don’t stop to admire what this country offers us – a vast variety of groups that don’t have to give up their unique identity, but are able to function as a whole, My family and I never felt any pressure to be Americanized or to take on something we were not comfortable with. Now, that doesn’t mean that we didn’t face discrimination. Moving to the US was the first time I felt discriminated against, but it wasn’t for what you might think. I was in the fifth grade and no one would play with me. No one. When I finally got the courage up after almost two months of having no friends, to ask a girl who seemed remotely kind (=she didn’t say “eew, get away”) , she acted like she didn’t want to tell me. I then started crying and said that I had no friends. She was embarrassed, but was kind enough to tell me it was because I smelled bad. She even told me that maybe I should wear deodorant. When you cook with curry at home, you have to put the spices into hot oil so they develop their flavor. With long hair, that absorbs the aromas and some oil along with it, I am sure I smelled like what we cooked – and still do at times, but take a shower and wear some good deodorant now!

Trying to teach diversity from an immigrant’s eyes has a value. I think that I bring a little appreciation for what we have in the United States. In fact, on our money, it says “E Pluribus Unum”- out of many, one. I believe that is the strongest way to address diversity and the importance Americans place on the value of differing opinions, backgrounds and cultures.

Take my Time

On By Mona SabahIn Human Resources, Jesus Christ, Management, Public Speaking, Teaching, Testimony, Uncategorized

 

I had the opportunity to teach Cultural Intelligence to a group of employees in Oklahoma City last week. The course focuses not just on Diversity in the workplace but on how to actually increase your intelligence level (like IQ) about Cultures. It’s an interesting concept and books have been written on the topic to show how you can actually measure this.

There are many differences between the Eastern and Western cultures, including perceptions of beauty, values, ethics, family and of course, language. One aspect that some don’t think about is TIME. One trip to my parents’ home and you will see the difference between the West and East. On the weekend, we are not ruled by the clock and never really were. We woke up when we did (usually around 9-ish or 10), rolled into the kitchen to make a pot of tea and no one ate until they had a cup of tea. Breakfast preparations began around 10 and we ate somewhere around 10:30 or 11. Lunch maybe happened or didn’t happen. If we had lunch, it was later in the afternoon. Dinner was yet entirely another story and almost a 2-3 hour event on its own.

When my poor American husband first came to my parents’ home, he woke up at his usual time of about 6:00 am. Why? I still don’t know why, other than he is an early riser by habit. He twiddled his thumbs until about 8:00, when he couldn’t stand it anymore and woke me up because he was starving. He decided to go and grab something to eat by himself and then he had to wait another 2 hours before anyone else got up. He was not too happy to have to sit and wait.

Breakfast, when it finally was served, was delicious but then he had the same experience trying to figure out if we were all having lunch or not. He decided to get in the car and go grab a bite to eat, since it looked like no one was interested. It was a good thing he did that, since dinner didn’t show up until almost 8:00 pm.  Dinner preparations can also take hours at times. It just depends on what’s cooking, but many Pakistani dishes need to simmer on a low heat for hours. My dad laughingly told us once that it was this way because the village women could “look busy” cooking but sit around chatting away most of the day.

Even on the weekends, things are not always this relaxed in the West. Most families have things scheduled out to the hour even on a Sunday. It was tough getting used to that pace of life when we moved here as immigrants. In addition, people here talk about time as a commodity – “It was a waste of my time” or “What’s my time worth to you?” Time definitely has a cost associated with it, especially in terms of the workplace. There is a phenomenon that the Wall Street Journal addressed a few years ago called “Time Theft.” Yes, that’s right. You can actually steal your employer’s time by fiddling with texts, phone or internet.

It’s interesting then as a Christian to go to the Bible and see what it has to say on the subject of time, for God operates beyond time and space as we know it. 2 Peter 3:8 says “But do not forget this one thing, dear friends: With the Lord a day is like a thousand years, and a thousand years are like a day” It’s so difficult to comprehend what this is like when we cannot see past the end of the day, the week or even the month. To think of things in terms of eternity is even more unfathomable. The Psalmist writes “Better is one day in your courts than a thousand elsewhere…” Psalm 84:10 When I think of this, it’s still hard to put it in perspective but when you ponder the fact that all things are created by God and for God, then even your own time comes into it.

How difficult it is to set aside one hour for someone? What about giving up half a day or a whole day to help someone else? Even though I was raised with an Eastern mentality about time, I lived in the West. I realized a few years ago that time ruled my day. I was running from appointment to appointment and the weekend didn’t change that for me. It wasn’t until I realized that all things belong to God and the thing we hold onto most dearly is what would be the most sacrificial offering. So every morning, I started praying something very scary… “Lord, my day is yours and my time is yours. Help me to glorify you in all I do today.”

Guess what?

He did. He took my time and showed me things that I wouldn’t have normally stopped to see. He showed me opportunities to slow down and speak with people I would have normally passed by. He opened up my heart to those who may have needed a kind word, smile or even help during each day. I don’t want to tell you that this was awesome because at first, it wasn’t. It was ANNOYING. I ended up having to re-plan my day or stay later after training to speak to someone or even pray with someone who was hurting. After just a little while of giving up my time to the Lord, I realized that I was blessed. I was blessed because I was being obedient to His will and to the things that mattered in terms of eternity with Him.

It’s scary, but it’s a different adventure each day with Christ.

So we can pray (words from a Jeremy Camp song):

Take my life take my mind
Take my soul take my will
I am yours now, and I give it all to you.

… that means your time as well.