Tag: Business

The Fearful Art of Negotiation

On By Mona SabahIn Business, Communication, conflict, Human Resources, Management, women

According to Wikipedia and also the Merriam Webster dictionary, the word Negotiation comes to us from the Latin “Neg” = no (or negative) and “otsia” which means “leisure” or “free time.” The meaning was that businessmen had no free time for nonsense. I speak Spanish fluently and know that “negocio” is the Spanish term for “business!” So that is what the old world verbiage for denoting a businessman or woman.

I think it’s important to know where words come from and I spend a lot of time figuring out word origins – maybe it’s because English was actually the 3rd language I learned! 🙂

When you think of the term “Negotiation” in light of the definition, it shouldn’t seem too scary. YET, many business colleges and also Inc magazine, Forbes magazine and Harvard Business say that negotiations is one of the key skills many college students are missing and are fearful of.

So why is that?

The answer may be found in another word “Fear.”

Fear can come from many different places. For the women I have spoken to over the past, their fear simply lies in the lack of perception or abilities. They were never taught how to handle business without letting emotions get in the way. For me, that was NEVER the case! 🙂 Easterners learn that if you don’t haggle over every single thing in your life, you haven’t done your work. It’s not personal… in fact, it’s a big game to see who wins the most.

My dad taught me how to haggle at the markets when I was a young girl growing up in the Middle East. Haggling by men and by women is simply an expectation. If you pay full price for something, they look at you weird because you are not playing the game with them. When I moved to the United States, I was surprised to find out that some people have never haggled over the price of their automobile, their home, at garage sales or flea markets! 

My friends started taking me with them so that I could help train them the way I had been trained. Haggling is not rude. Haggling involves not being emotionally connected to whatever it is you were buying. So, how does that principle apply to the workplace?

There are many missed opportunities for negotiations. Not just in determining your salary but also your job opportunities. There are opportunities for negotiations in conflict resolution and also peace-making. There are Diplomats who work for Foreign Affairs who do this for a living! It takes some preparation (yes, you have to do your homework) and also knowledge of what you want (=goal) and what the other person may want (= realistic outcome). ASKING for what you want is 50% of the battle! Once you get that out there, it actually doesn’t take much more to get to the outcome. However, a part of the realistic outcome is being able to accept the answer “NO.”

What are some fears we need to address?

First is the Fear of Rejection – What if they don’t like me? What if they say NO?

If they say no, it’s not the end of the world. I tell my kids that the answer is already no, so if you ask, you have more of an opportunity to hear a yes! It’s the glass half-full vs half-empty. If you don’t even ask, there is zero opportunity to find out if you can or cannot do something or have something. When I worked at Campbell Soup, I was miserable in my entry level position (I had been there for a year and did not care for the redundant job). When a supervisor position opened up, I jumped at the opportunity to apply. I didn’t even get an interview for this internal position! I asked the head of HR what happened and they told me I didn’t qualify. So, I asked what I needed to do to qualify. He sent me to get some supervisory skills training, which I got done quickly. Another position came up. This time, I applied and got an interview, but did not get the position. I went to the hiring manager of the department and told him that I had applied for a position twice now and was obviously not qualified. I asked him what I needed to do and then I spent another 6 months gaining those skills. Guess what? The next time the position opened, I applied and got it. Then the next, then the next. The manager told me that none of the others who had been turned down asked him how to improve themselves or what they wanted.

You will get rejected. Get over it. It’s not the end of the world.

The second big fear is getting emotional (or anxious, or insecure, or afraid).

When you think of negotiations as business, it should take the scare factor out. Much of anxiety or insecurity comes from a lack of preparation. When negotiating salary, there needs to be research done. Present the facts. There shouldn’t be an emotional appeal or need to get upset or even angry at the other person. Dealing in business is about money and money is math. If you can present the facts in terms of numbers, you can negotiate anything – from garage sales to your salary!

Think about it. The bottom line in negotiations is win-win. The other person should have some stake in it as well. It’s not about steam-rolling the other person down with your skills – I don’t like negotiations like that. They should be respectful but firm. You need to clearly state your case. What is it you want and why? What’s in it for the other person? By the way, you are not the first (or last) person who will ask for these things. If the initial answer is no, try again. Try to ask questions as to what are they looking for?

Another recommendation is to practice negotiations. You can do a role play with a friend (if it is something you want to buy, like a car), or better yet, real life situations like garage sales. These people don’t know you. Chances are they will never see you again. As long as you are not being rude, there are many people who will be glad to negotiate on prices with you. There are other places that are also open to negotiations, like your TV provider, cell phone plan, real estate fees, any hotel, etc.

Again, do your homework to see what is “reasonable,” plan & jot down some notes, and practice. You might be surprised at how easy and (do I dare to say?) enjoyable it is!

7 Essential HR Skills – Do You Have Them All?

On By Mona SabahIn Business, Communication, cultural diversity, Diversity, Human Resources

Lately, I’ve been asked by my Undergraduate Business students about what I consider to be the most important skills to get into the Human Resources field.  There are a variety of things to consider when looking for a career change or entry into HR. It is a wide and complex part of an organization. However, I do believe that in my 20+ years of HR practice and teaching, there are 7 essentials for any HR professional.

In most organizations, there are job descriptions that state what’s necessary for a position. Candidates come for the interview process and list off their attributes. For those who have been practicing in the field, some of these skills may be out of date or worse – nonexistent! Let’s see how many of these you have or might need to brush up on:

  1. Agility – The idea of Change Management has been around for some time, but with increasing technology, politics, HR law, and trend, the landscape can change quickly. The HR professional needs to not just keep on the cutting edge, but ahead of the learning curve. There are trends and fads that may or may not be good for the organization. Human Resources is the change agent and also the gatekeeper for what would work and what may not be something to follow.
  2. Globalization – I had the chance to do consulting work for a large corporation a couple of years ago. When I was discussing their overall business vision, I said the word “globalization” and the executives said that they were a national company, without any offices overseas. One does not need to have a physical structure in another country in order to see the effects of globalization. There are many things happening in the world that affect us right here in the United States. Human Resources not only needs to bring these effects to light, but also should have an understanding of the impact it can have on local business.
  3. Diversity – The first two points naturally lend themselves to this third skill of Diversity. With the changes globalization bring to the United States, managing diversity of race, ethnicity, gender, sexual orientation, age and disability is key. The HR professional needs to be able to manage not only across departments, but across culture!
  4. Advocacy – In my experience, HR does not tend to do a good job in this arena. I do not find many who can be an employee advocate and also be an advocate for management. Many times, I find HR choosing one side or another, leaving hard feelings on both sides. I believe that Human Resources should truly act as a third party liaison for both sides, being able to bring peace in negotiations and handling difficult situations for employees and leadership.
  5. Conflict Resolution – Again, this skill works in tandem with the ones mentioned above. Allowing Human Resources to act as a true “resource” for the organization will go a long way towards problem solving and increasing employee engagement. Conflict resolution skills should not only be taught to others by HR, but also practiced daily through diplomacy.
  6. Strategic Planning – One of the most important things I learned during my time with the Campbell Soup Company was how HR should work with the corporate offices as a Strategic Partner. Human Resources was directly involved in the creation of the 5 year business plan, succession plan, and ensuring the vision, mission, and management objectives were clear. Key Performance Indicators help the entire organization to be aligned and held accountable for productivity through Performance Management systems.
  7. Business Acumen – Early in my Human Resources career, I had an opportunity to take a course in my Master’s program on ROI – Return On Investment. I learned quickly that HR is not there just to throw birthday and retirement parties, but we must have quantifiable knowledge of how human capital impacts the bottom line. Being able to grasp and relate the cost of a vacant position; the cost of attrition, recruiting, training, productivity values, and overtime can make or break a company.

I hope this list was helpful. It is something I have personally gleaned from decades of experience and hope to pass it on to those who might be considering a career in Human Resources or simply want to know what are the industry trends. Human Resources is a rich, vibrant area of expertise. It is extremely gratifying to know that you can impact the lives of employees and leave a legacy for those to follow.

Mona Sabah Earnest is a Human Resources Professional who has over 20 years of experience working with corporate, state, and non-profit organizations. Mona holds her Master’s degree in Human Resources Organization Development from the University of San Francisco and she teaches Undergraduate Business for several universities. She is the author or two books and is an accomplished speaker on Diversity & Inclusion.

The Cost of Unconscious Bias

On By Mona SabahIn Communication, cultural diversity, Diversity, Human Resources, Training, Uncategorized

unconscious bias

In May 2018, Starbucks closed up all their coffee shops in order to have “Unconscious Bias” training after the arrest of two Black gentlemen, Rashon Nelson and Donte Robinson  at a coffee shop in Philadelphia. Reports stated that the men showed up 10 minutes early to the coffee shop for a business meeting, asked for the restrooms and were told by the white employee that the facilities were for paying customers only. According to the Washington Post article, “After Nelson returned to the table where Robinson was sitting, the white manager approached them to ask whether she could help get them drinks or water.Two minutes later, she called the police to report “two gentlemen in my cafe that are refusing to make a purchase or leave.”

coffee lifestyle starbucks coffee shop
Photo by Adrianna Calvo on Pexels.com

The men were so gracious that they settled with Starbucks for the token sum of ONE DOLLAR each – merely to show that their intention was to get the company to fix what was broken. As a part of the agreement, Starbucks announced it would close 8,000 stores for anti-racial-bias training on May 29. Johnson (CEO) and Schultz (chairman) met with Nelson and Robinson personally to apologize.

All this because of ONE employee… this did not need to happen.

Unconscious Bias is something we all have. It resides in the background of our brains and comes out at unexpected times and places. It may look like an extreme emotional reaction to someone or it could look like a “gut feel” to not hire someone. Either way, it’s there, lurking and unless we realize that this is something we can all fall victim to, it will not get addressed or go away.

So, how does one deal with this?

Harvard has an amazing tool that I assign to my undergraduate business students called the “Implicit Association Test (IAT).” It is free for personal use and it exists to help people realize that we all have blind spots. I get at least one student per semester who writes me a terse e-mail, telling me that they do not appreciate me pointing out that they are prejudiced. I normally reply back simply by writing back “We ALL have prejudice!” It’s good to become aware of the things that might trigger a reaction, much like the one the Starbucks employee had upon watching two African American men sit down at an empty table. I’m not excusing her behavior, I’m merely pointing out that something went terribly wrong in this exchange and it happened to revolve around the people’s race and ethnicity.

We all have physical blind spots in our optic nerve (blocks peripheral vision — that’s why we need side view mirrors on cars!), so why don’t we believe that we have mental blind spots as well? The more we encourage one another to think about matters of DIVERSITY & INCLUSION, the better off we will be as an organization and as a society.

If you’d like to know more about this topic, contact me! 🙂

Inspire or Expire

On By Mona SabahIn Human Resources, Mentor, Public Speaking, Training, Uncategorized, Work2 Comments

inspire

Did you know that to INSPIRE means to BREATHE? My husband is trained as a respiratory therapist and when he was in school, he was always talking about inspiration. I don’t think it’s a coincidence that inspiration is to breathe in and expiration is to breathe out, or to die.

I was getting a presentation ready for the State of Oklahoma on Employee Engagement and what really gets people plugged into an organization’s vision, mission and culture. Being able to INSPIRE others was a theme that emerged from all the research. Inspiring means to motivate others to go out of their comfort zone. It means to stimulate or get people charged up – not just about coming to work day in and day out, but to truly get them to see how their daily work can have a lasting impact on the organization and their community.

Encouraging others is a constant theme for me as I mentor other women in business (see CCBWOKC on Facebook). To be able to breathe life can be daunting… especially on those days that I might be struggling to even get ready in the morning. So how do you do this? How do you inspire others to be something different?

For me, the answer comes through the Holy Spirit. The Hebrew word for the Holy Spirit or the Spirit of God is “RUACH.” Ruach means wind or breath. It’s an onomatopoeia which means that the word is the same as the sound it makes. This is the same Ruach God breathes into Adam in Genesis 2:7 (KJV)~ And the Lord God formed man of the dust of the ground, and breathed into his nostrils the breath of life; and man became a living soul. The breath of life is the same as the inspiration we should pray for today. God is the same  yesterday, today and tomorrow. He doesn’t change. The same breath he breathed into Adam is the same inspiration you need today.

The way to help others is to share words that bring life to others. As Christians, our speech should always be full of grace, seasoned with salt (Colossians 4:6). By the way, this is the verse I use for the header of my blog! For me, it means that if my words are not glorifying to God and wrapped in love, I should not be speaking them. This is not easy to do!  However, if you become mindful of what you are getting ready to say to someone and think about it for just a second or two, you can quickly evaluate to see if it is tearing down or building up.

Inspiration is to breathe into someone, to encourage, build up and motivate. Let’s focus on doing these things instead of discouraging, tearing down, and hurting. Inspire others so you can be a light in the darkness!

Paid in FULL

On By Mona SabahIn Jesus Christ, Uncategorized2 Comments

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Front Desk at Snow King Resort -Jackson Hole Wyoming

My husband & I just got back from a trip to Jackson Hole, Wyoming. This was a business trip for him, including days spent in a conference room with speakers on the topic of healthcare. His generous boss invited the spouses to come along and enjoy the hotel, amenities and excursions. So basically, while he worked, I got to play! 🙂

It is a different experience to travel for work. The expenses are usually taken care of by the company, but still there is that thought in the back of the mind that doesn’t quite believe it to be true. We always have that awkward moment at the end — do we leave the hotel keys in the room as we’ve been told over a hundred times, or should we go ahead and bring them down the front desk and checkout in person to make sure there aren’t any surprises? My husband, being the man who wants to make sure he is doing the right and responsible thing, always chooses the latter option.

So, yesterday morning at the dark hour of 4:45 am, we made our way to the front desk and turned in our keys. As the man was keying in our information, my husband asked for a receipt. The guy looked up and said “I can’t give you a receipt. The payment information goes to the Master. Your bill is paid in full.”

Immediately I thought of Christ.

His payment of sacrifice on the cross was given on our behalf to the Master. Our bill is paid in full. No receipt needed… only thankfulness on our part for what Christ has done for us in giving us eternal life through his death. This is the business of heaven – redemption and salvation.

What a gift of GRACE:

God’s

Riches

At

Christ’s

Expense

Amen.

Let’s Talk – Personality & Style

On By Mona SabahIn Communication, conflict, Family, Human Resources, Management, millennials, Teaching, Training, Uncategorized

 

My husband & I are Marriage Mentors. We developed the Marriage Mentoring Ministry at our last church and by the grace of God, are helping to create a new Marriage Ministry at our new church. It is an amazing blessing to work with couples who are either seriously dating, are engaged to be married or are newly married. We are NOT counselors, nor do we give advice. This is how mentoring differs from other things. More on that later in another post.

I have taught Business Communication for Undergraduate Business schools since 1997 – coming up on 20 years! Much of what works well for the workplace can and does work well for the home. It’s just that we tend to be more polite to those we work with than those with whom we live. It’s a fact. Familiarity adds to the casualness with which we approach relationships that are close to us. While we take care to watch our words at work, it doesn’t always happen to me at home. I am mostly talking about myself here… I don’t want to point a finger at you because when I do that, I know that four other fingers are pointing back at me (in my case, that is literally true, as I have one husband and three kids! Ha! Ha!).

I taught a Conflict Resolution course earlier this week to College Interns. They were absolutely NOT interested in the session or me, until I asked them how many of them were in a relationship. Most raised their hands and that’s when they got connected into the topic. Sometimes, we think that this stuff we are learning at work does not apply to anything other than work. When you can link things at work to home, that’s where learning becomes valuable and memorable to others.

Talking to others about personal matters is not easy. In the study of Conflict Resolution, I usually start off the session by asking them to think about how conflicts were handled in their home when they were growing up. Did their parent(s) yell? Were they passive aggressive or always trying to keep the peace? These behaviors can definitely influence how you react to conflict.

 

There are several ways you can approach conflict resolution – I also wrote about conflict & perspectives in my blog titled “Bridges, Balconies, & Burquas“. The first is to know your behavioral style. Most inventories (DiSC, Myers Briggs, Jungian, etc) are based on two dimensions: Task & People (horizontal axis) and Direct & Indirect (or in the figure, Outgoing/Reserved). There are free online tests you can take (& I encourage you to take them!) to find out how you fall into these quadrants. No matter what you take, the main questions are:

  1. Do you tell people directly how you feel about certain things or do you beat around the bush in order to spare feelings?
  2. Does interaction with others (maybe 20 min or more of talking) energize you or leave you making a mental laundry list of all the things you needed to get done in that time you just spent?

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Answers to those questions will allow you to figure out which side you land on – if you are energized with interactions with others, you will fall near to the “I” and the “S” side. If you are not, then “D” & “C” are more your style. If you are direct, you will go towards the top half of the circle and if indirect, then “C” & “S” may be more like you. Nothing is etched in stone, but knowing how you like to be approached is a good start to communicating with others.

Lack of Communication is one of the top reasons for divorce in a marriage. It is also one of the main reasons why employees leave (1. My boss & I didn’t get along OR 2. My co-workers & I didn’t see eye to eye). That’s it. It’s really that simple. When we start to see where someone might fall into the style spectrum, it’s easier to understand that them being quiet doesn’t mean they don’t like you – it simply means they are processing information & are being Contemplative! In other words, they are actually taking the time to think about what you just said! How many times do we misunderstand what we just saw in another person and shake our heads? The answer: I just did it today! 🙂

So, before you decide to say “Let’s Talk” to someone, you may want to consider how they like to be approached, how they view the world (=differently than you) and also what you may need to do in order to come to a good resolution. If we thought things through on a daily basis, maybe we wouldn’t waste so much energy in assuming a negative situation. The Bible says “Finally, brethren, whatever is true, whatever is honorable, whatever is right, whatever is pure, whatever is lovely, whatever is of good repute, if there is any excellence and if anything worthy of praise, dwell on these things.(NASB – Philippians 4:8). That is a great place to start. In addition, Proverbs 15:1 says “A gentle answer turns away wrath, But a harsh word stirs up anger.” When you watch your words and think for just a second before you speak, it can make a complete difference in the way you approach others and in return, how others approach you.

If you would like to learn more about the DiSC assessment or any of the things I wrote about, I would love to hear from you!

On Labor and Work

On By Mona SabahIn Diversity, Uncategorized

 

Today is the day that the United States pays homage to the contribution made by workers and to the resulting productivity and commerce. For me, it’s a curious thing to not do work in order to think about and pay tribute to work. A bit of irony…

When I moved to the US and first heard the term “Labor Day, ” I thought it was a day to commemorate mothers who have had children, but then I realized that “Mother’s Day” did that already earlier in the year. There are so many holidays that made no sense to me as an immigrant. Maybe I thought too much about all of this and should have simply enjoyed another day off.

The freedictionary.com defines labor as:

la·bor

(lā′bər)

n.

1. Physical or mental exertion, especially when difficult or exhausting; work. See Synonyms at work.
2. A specific task or effort, especially a painful or arduous one: “Eating the bread was a labor I put myself through toquiet my stomach” (Gail Anderson-Dargatz).
3. A particular form of work or method of working: manual labor.
4. Work for wages: businesses paying more for labor.

5.a. Workers considered as a group.

   b. The trade union movement, especially its officials.
6. Labor A political party representing workers’ interests, especially in Great Britain.
7. The process by which childbirth occurs, beginning with contractions of the uterus and ending with the expulsion of the fetus or infant and the placenta.
 
 
In essence, I was ignoring the definitions #3 – 6 and focused on 1, 2 and 7. The Bible sets the standard for both WORK and LABOR right at the beginning, in Genesis. We see God at work, creating the Heavens and the Earth because on the seventh day, He rested. Genesis 2:2-3  says “And on the seventh day God finished his work that he had done, and he rested on the seventh day from all his work that he had done. Then God blessed the seventh day and sanctified it, because in it He rested from all His work which God had created and made.” God also gave Adam a job to do in the garden. As I mentioned in another blog post titled “Bringing LIFE to Work,” Adam’s duties for work didn’t change after the Fall – instead, everything became more difficult, frustrating and arduous. That was the price of sin entering into a perfect world.
 
Labor came into play for Eve as well. In Genesis 3:16, “To the woman he said, “I will surely multiply your pain in childbearing; in pain you shall bring forth children. Your desire shall be contrary to your husband, but he shall rule over you.” So Eve, in essence, also gets work assigned to her in a different way. While the ground will bring about thorns and thistles for Adam and cause him great frustration, Eve’s pain comes from her children… sound familiar to anyone?
 
In our home, we have a measure of relative peace. It is common, however, for my husband to call me with great frustrations from his work – from contracts that are not going well, customer care, to employee issues = thorns and thistles. For me, even though I work in the business world, it doesn’t seem to bother me as much as it does for him. I’m not sure why that is. However, hand me a kid-related issue and I go crazy! One of the translations (KJV) says it a bit differently ” I will greatly multiply thy sorrow and thy conception; in sorrow thou shalt bring forth children…” I think with teenagers, I can relate to the “sorrow” part due to the heartaches we deal with.
 
It is a true testimony to the love we bear one another that we even have children and families. Men and women take on a lot when they are the sole earners for their families. It’s a tough burden to bear. Many women who choose to stay at home are not dismissed from the Labor and Work category. In fact, as someone who took years off to be exclusively at home with our children, I can attest to the fact that at least at work you can get a coffee break or a bathroom break without someone barging in with a request! Marriage takes love, sacrifice and work. Children take love, sacrifice and work (and no thanks many times). Families take a lot of love, sacrifice and work, yet millions of people sign on willingly to do all of this.
 
In a culture that is trying to break down marriage, family and the home, it’s a good day to reflect upon the work that you do apart from work in the office also. Take into consideration what God has worked on to show you His love and sacrifice. In turn, offer that to others by sharing what the Lord has given you.
 
From the fruit of his mouth a man is satisfied with good, and the work of a man’s hand comes back to him. ~Proverbs 12:14
 
May you glorify God in all you do and may your work be blessed. Amen.
 

Being Transparent

On By Mona SabahIn Communication, Human Resources, Management, millennials, Trust Leadership, Uncategorized5 Comments

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There’s a trend in business today to be TRANSPARENT. An organization I have done consulting for goes as far as to have glass walls for their Executive offices so that nothing is hidden from employees. There is a sense of vulnerability there – being exposed for all to see. They can tell when you are on the phone or goofing off on the computer or simply zoning out.

With the Millennial group, the desire to be transparent shows up in church connecting groups, at work and also in friendships. They want to go deep and fast. This can be really off-putting to others who have been told that you should have a line between business and personal, between how much you share and how often. Social media has also impacted this desire to have everything be shared. When I log on to my social media accounts, there are pictures of everything – from what their cat coughed up to the latest pair of shoes they purchased. Do I need to know all that? No. Do I care about all that? Not really (especially not the cat bit). So why share all of it – what’s really behind this?

In Psychology, there is a model used for self-awareness called the Johari Window. This has degrees of what you hide and what you share. Trusting others with information you normally hide will allow you to learn more about yourself that you didn’t know or even understand.

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I did some work with a woman who was completely put together. She had a habit of fixing her make up, hair, etc before each meeting even though not a hair was out of place. Her dress and mannerisms were impeccable. To me, she looked like she stepped out of a magazine with her crisp clothes, polished manners and manicured nails. It was a bit intimidating at first to be around her. I felt like the dumpy friend that some girls take on as a benevolence project to help them become more socialized.

As we worked together more and more, on projects that took us long into the night, she began to disclose more about her hidden self. Not many people know much about her. She was sweet and kind, but had a sharp edge to her that came out now and then. One day, I mentioned to her about how immaculate she always appears and how it can be intimidating so someone who doesn’t know her. It seems like she is absolutely perfect.  She looked at me and said “I was homeless. I lived in a car with my mother until I was 8 years old.”

It blew me away!

What a confession. Still, it didn’t explain why and how she behaves and also how she got to this high paying job with an advanced college degree. She said that a woman who lived nearby noticed that there was a little girl who was always in a car when she went to work in the morning (her mom simply drove her to her work and she waited patiently in the car all day long for her to return). The woman stopped one day and asked my friend why she was not in school. She told the woman that she was waiting for her mom and gave her mom’s name. The woman went and found her mother and got them help from others, helped to place my friend in school and have some type of a home. She worked extra hard to put herself through high school and then college. The way she looked was done on purpose. It was a huge facade that she constructed so that no one else would see what she had to deal with and her past would not come up due to her credentials today.

These are the walls that we set up before us so that we don’t have to share certain things that are painful reminders of the past. Not everyone wants to be transparent. Also, being transparent doesn’t mean that you take pictures of your meal and post it online for your 500+ closest friends to see.

Real transparency comes from being AUTHENTIC. Are you who you say you are? Or are you moody, changing your behavior from one meeting to the next? Are you unpredictable to your staff or to family? Do you say you are a nice person and then chew out the cashier who puts your canned tomatoes on top of your bread? These are the things that allow someone to develop trust in others. Trust is the key to building relationships. Without consistency in who you say you are (=Open Self) and then acting in a way that’s contrary without even realizing what you are doing (= Blind Self), you may not be trusted.

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photo from Kingspeech

In business, if being transparent means not having a hidden agenda, not back-stabbing others to get what you want or throwing them under the bus for a poor decision you made, then that’s not only good but also ethical behavior. In life, sharing difficulties you might have and not just the highlights of trips, awards or other accolades to make others feel inferior might be a great way to real – to be transparent. I know that at church, we sometimes don’t share the hard things of life. We don’t share about our children dropping out of school or doing things they shouldn’t do for fear of being cast out. When we begin to let go of a little bit of the Hidden Self, you increase the window of the Open Self. That’s where you can invite others to share what might be a difficult time in their life and help them to heal from hurts.

This is something we can apply daily in our walk. Just like my friend, even though outwards we may look alright, inside we are not perfect people. Stepping away from being transparent via facebook or instagram to being authentic is a good start to building trust and enhancing all relationships. This becomes an exercise in telling the truth, in doing what is beneficial and also in helping one another see their true self – not just the mask they want to hide behind.

Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things. What you have learned and received and heard and seen in me—practice these things, and the God of peace will be with you. ~Phil 4:8-9

Lost in Translation

On By Mona SabahIn Communication, cultural diversity, culture, Diversity, Human Resources, Management, Public Speaking, Teaching, Training, Uncategorized1 Comment

 

It’s not a secret that the English language is hard to grasp. There are grammar rules that differ from the other Latin languages, idioms, cultural variances, and top of all that, there are words with multiple meanings. Right after the attacks of 9/11, my poor father received a notice on his email that it had been monitored and that he needed to explain what his involvement was in a “plot in Pakistan to bring money over to the United States to fund the three in his charge.” Sounds incredibly suspicious doesn’t it?

My dad didn’t know if he should get mad or laugh. The word “PLOT” can have multiple meanings. One is to scheme or plan as in “a plot to topple the king,” which even the Merriam Webster online dictionary doesn’t even use. Another is used by farmers to designate parcels of land for a purpose. Third is used by authors to design a series of events that are critical to their writing, such as the main plot of a book. Fourth is to chart lines, as in plotting a course or to plot coordinates for a straight line. Last is to designate a parcel of land for usage as a unit, usually for real estate purpose. It was this last definition he was using in his e-mail. He had purchased a plot of land a long time ago in Pakistan that had three sections as an investment for his three daughters. These are the three in his charge.

I don’t disagree that it was probably not the best time to leave out details of the “three in his charge” or to use the word “plot” instead of land, but one can easily see how our communication can easily take a wrong turn, especially during emotionally charged situations. The word “run” is similar in its multiple meanings, except that instead of four or five meanings, it has a whopping 177 definitions!

When I teach business communication, it is usually to native English speakers. English was my second, almost third language (I was taught Arabic, English and Urdu almost simultaneously when I was little, living in Saudi Arabia). I try to stress the importance of why we have issues in talking with one another especially in culturally diverse settings. If you add non-verbal (body language), tone, inflection, listening, written (e-mails, text, Instant Messaging), and slang or jargon into the mix, it is an absolute wonder we can understand one another at all!

With the English language changing all the time, communication becomes more difficult even for native speakers. Consider for example, the new speak that the Millennials and Generation Z (yes, we are on the last letter of the alphabet now) are using in texting. If you don’t know what “totes” means (no, not the ones you store or carry stuff in), then you might not understand some of the messages that are being thrown around out there on social media (like, totes cray). There is an article by the Washington Post that just came out in January that addresses the new way to speak. You might want to check it out if you are over the age of 40 – no offense, but just want everyone to be on fleek (yes, that’s a new word too – just not in the dictionary yet).

To help foster good communication, whether it’s with your spouse, teenager or co-worker, we have to start somewhere. Here are a few things to consider from the authors of Crucial Conversations on Stereotypes, Distrust & Bias:

Focus on the Facts. We tend to jump in with an emotional appeal and don’t look critically at the facts surrounding the situation.

Examine the Story. Re-examine the conclusions drawn from the facts. Again, emotions can color the situation and make it seem amplified when it’s really a small issue or something that was overlooked by the other party.

Visibility and Exposure. Reconsider your initial views, and to be open to new information.

Own the Problem. No blaming. Taking accountability for actions is critical for both sides

Follow Up. Sometimes we walk away, thinking things are resolved, but it may just be the other person agreeing to something so the situation will just go away. It is important to follow-up not just for clarity in communication, but also to review and reinforce the relationship.

By doing the suggestions above, we will not only clarify misunderstandings but will be able to lead by example to make a foundation of trust with the other person. Misunderstandings can get cleared up in a new way, with new information that you may not have known about that individual’s background or a different way of speaking.

As for my dad, he is still plotting the course with consideration to the sale of his plot so he can plot another chapter of language communication issues with e-mails…

 

Unity out of Diversity

On By Mona SabahIn Family, Human Resources, Management, Public Speaking, Teaching, Testimony, Training

 

I have taught at several universities in California and Oklahoma over the last 18 years. Many times, I teach Cultural Diversity. Of course, there are trends, like women in the workplace or hot topics like the SONY Executive e-mails that made racist comments, but still, we continue to tackle the same issues over and over.

Many people don’t know that the term ” University” means  “Unity out of Diversity.” (Uni= one Versity= groupings). Diversity has the similar word base, but in this case, the “Di” stands for division or separation. So in technical terms, diversity is actually about looking at groups separately. It’s good to start with word origins because we get confused sometimes when discussing terms that have an emotional charge associated with them.  When you look at how the dictionary defines Diversity, you end up with more of a normative definition – how we have changed the term to represent it for our culture and needs today.

Diversity: the quality or state of having many different forms, types, ideas, etc.

: the state of having people who are different races or who have different cultures in a group or organization

When I work with businesses on developing a Diversity program or initiative, there’s almost a panic – what if we aren’t doing this right or worse, what if we leave something out? I guess I come from a totally different (dare I say “diverse?”) point of view. Having been raised in six countries gives me some insight to the United States. In Saudi Arabia and the Middle East, you mainly see one type of people – Arabs. Now, granted, there are ex-pat communities, but they tend to live separately and not really join the mainstream public. In Pakistan, it’s homogeneous – everyone looked the same. The only other group I saw was the Chinese and even then it was because they owned the Chinese restaurant we were dining at.

So, coming to the United States was a it of a culture shock (to say the least). There were different people everywhere. It didn’t help that we came to New York City first. Talk about diverse! Moving to California was no different – lots of people from all different backgrounds. In fact, it was very easy for us to find a tight knit Muslim community and settle in nicely. There were many here that spoke the language as well, so it was a small piece of home.

I think as Americans, we don’t stop to admire what this country offers us – a vast variety of groups that don’t have to give up their unique identity, but are able to function as a whole, My family and I never felt any pressure to be Americanized or to take on something we were not comfortable with. Now, that doesn’t mean that we didn’t face discrimination. Moving to the US was the first time I felt discriminated against, but it wasn’t for what you might think. I was in the fifth grade and no one would play with me. No one. When I finally got the courage up after almost two months of having no friends, to ask a girl who seemed remotely kind (=she didn’t say “eew, get away”) , she acted like she didn’t want to tell me. I then started crying and said that I had no friends. She was embarrassed, but was kind enough to tell me it was because I smelled bad. She even told me that maybe I should wear deodorant. When you cook with curry at home, you have to put the spices into hot oil so they develop their flavor. With long hair, that absorbs the aromas and some oil along with it, I am sure I smelled like what we cooked – and still do at times, but take a shower and wear some good deodorant now!

Trying to teach diversity from an immigrant’s eyes has a value. I think that I bring a little appreciation for what we have in the United States. In fact, on our money, it says “E Pluribus Unum”- out of many, one. I believe that is the strongest way to address diversity and the importance Americans place on the value of differing opinions, backgrounds and cultures.