Category: Communication

Seeing the WEST from EASTERN Eyes

On By Mona SabahIn Bible, Business, Communication, cultural diversity, culture, Diversity, Human Resources, Jesus Christ, Testimony, Uncategorized2 Comments

 

When I teach Cultural Diversity, my students often laugh at some of the stories I tell about growing up in the East. Things are simply viewed differently on that side of the globe. In this post, I talk about how Time, for example, is looked upon as a completely different entity. Also, the idea of personal space is enormously different in Oklahoma than it is even in New York, much less the eastern hemisphere. Language varies as well. One often wonders with all these differences, how do we even get along with one another without stepping all over each other’s toes?

I personally believe that people in the United States are kind and more open to discussions of your background, where you lived, where you grew up and also ethnicity. This is a part of the foundation for the country – Ellis Island was a beacon of hope for many immigrants at the turn of the century. This country is made up of people from all over the world.

As I contemplate the differences, you have to be struck with some of the similarities we all have as human beings: desire to be loved, valued, and treated with respect. If you don’t believe me, just go driving with someone and see their reaction when another driver cuts them off on the road. There is indignation built right into that for just about everyone.

Whether I am teaching management or sharing my testimony about Christ, I am almost always asked about my background and point of view on various matters. For some, the idea of a burqa or hijab is of concern. For others, it is the exotic locale of the Middle East or Asia and how life is for people there. Yet, there are others who ask me about what my views were like about Jesus when I was growing up in a Muslim country.

If you ask a Muslim person about Jesus (by the way, they would LOVE to talk about Jesus – seriously. It’s not offensive. Christians just think that Muslims would be offended), you will find that some  Muslims will smile and tell you “We Muslims have more respect for Jesus than you do as Christians.” At first, you might not believe this. However, the Quran has an entire chapter on Christ, titled after his mother, Mary. The chapter is called “Miryam.” Mary is the only woman in the Quran to be called by name. She is given a place of high honor and esteem, as is Jesus (“Isa” in the Quran). Muslims have to hold all prophets as holy. They believe that their books are holy. For this reason, Muslims will not say bad things about Jesus because he is a holy person of God. This is not always the case with what you might find in the West. We have the gift of freedom and free speech. It seems like the name of Jesus is a free for all and many people choose to even use his name as a blasphemy (anything that is not held in honor and also using it casually or when you are mad – almost as a curse word).

The Eastern mind operates differently than the Western mind. Many times, I am asked “Why” by people. Why does this happen, why would God do this? Why is this the case and why is this written? For those who grew up in eastern countries, the “Why” is not that important, especially when it comes to things of God. If God is sovereign and He wills it, then so be it. Who are you to ask why? This can be a good and a bad thing. It’s good because it places God above mankind and our brains – He is infinite! We cannot think through everything and know the answer to everything. We are finite beings. We have a definite beginning and end. It is a bad thing because the “Why’s” are not encouraged. So when I had questions about the Quran or even teaching in school, it’s frowned upon by your elders to keep asking “why? why? why?”  This type of thought is greatly discouraged because it is considered rude or even challenging authority.

So the question is- how does the East come together with the West when we are on absolute opposites of the compass?

When you look at the Bible, you find some interesting things about people from all over coming to the table of Christ.  Luke 13:29 says “And people will come from east and west, and from north and south, and recline at table in the kingdom of God.” What does this mean? It means that Christ is preparing a table for us. He is getting ready many things in preparation for us to eat with him. How does one do this? He says “Behold, I stand at the door and knock. If anyone hears my voice and opens the door, I will come in to him and eat with him, and he with me.” Revelation 3:20. Christ doesn’t mind if you stand at the door and knock or even stand there and ask questions. He took care to address his disciple Thomas’s statements about how he would never believe  unless he put his finger into Christ’s wounds. Jesus didn’t get furious say “Thomas, how dare you question if I am the same Christ who was crucified!” Instead, when he later appeared to the whole group, Jesus said “Then he said to Thomas, “Put your finger here, and see my hands; and put out your hand, and place it in my side. Do not disbelieve, but believe.”John 20:27

Jesus is the only one who can connect the wide gap between the east and the west. The Psalmist wrote “as far as the east is from the west, so far does he remove our transgressions from us.” Psalm 103:12 Those same hands that Thomas wanted to see are the ones that bring the east and the west together through the shedding of blood and redemption in one cross.This is the grace and mercy God shows each one of us. Jesus is the one who provides us the love (enough to die for us), gave us value (allows us to be called children of God),  and gives us respect for others (new commandment: love one another as I have loved you).

The song by Casting Crowns sums all this in a beautiful way:

Jesus, can You show me just how far the east is from the west?
‘Cause I can’t bear to see the man I’ve been
Come rising up in me again
In the arms of Your mercy I find rest
‘Cause You know just how far the east is from the west
From one scarred hand to the other

 

 

Forgotten Art of Storytelling

On By Mona SabahIn Communication, cultural diversity, culture, Diversity, Family, Jesus Christ, Testimony, Uncategorized

f52160e9d05b76e7b8e7ec21206f46bdLet me tell you a story~ A handsome Rajah had a beautiful garden in which he planted fruit trees of all kinds. He hired gardeners to take care of each section and in a land that suffered from droughts, the Rajah’s garden was like a lush tropical paradise. There were benches where one could sit in the cool shade of the fig tree and many tree branches that bent down due to their heavy burden of fruit.

A pair of parrots happened to fly past this oasis and decided to perch upon the garden’s thick stone wall. As they talked to one another about the beautiful garden, the husband parrot’s mouth was watering as he looked at the beautiful mangoes on the trees. His wife, seeing him eye the fruit sang a song of warning to him “totaya, munmotaya tu rajah bagh na ja. Rajah bagh asah he, dainda payan la [parrot, parrot, don’t go to the Rajah’s garden. Rajah’s garden is like this, they will hang you].” They thought about the risk and flew away, however, desire got the best of them. The very next morning, driven by hunger and the aroma of the many fruit trees in the garden, they decided to approach again. They were quiet this time, but went closer to the trees. He looks at his wife who sings the warning to him again and this time, he sings back “totayee, munmotayee, main rajah bagh main jaoonga or aam laykay ahoon ga” [my sweet girl (parrot), I will go to the Rajah’s garden and will bring you back some mangoes]. He immediately flew and collected the ripest fruits. Later that afternoon, as they were sitting on the wall, enjoying their bounty, the servants came to collect the fruit. The Rajah desired to have the choicest mangoes. The servants panicked when they only saw green mangoes. As they looked from tree to tree, they spotted the parrots eating the fruit. They ran to tell the Rajah what happened.

The Rahah was outraged! He told the servants to immediately place a net and catch the offender. He was so angry that he said he would eat the bird alive. They caught the parrot quickly for he was still sitting there blissfully, enjoying his stolen fruit. They put the parrot into a dish and served it to the Rajah. The Rajah laughed as he ate the squawking parrot! The Rajah immediately has indigestion and the parrot seems to be flying in his stomach, still alive. The Rajah is indignant! He tells his servants that he wants the bird dead now and he asks them to wait with guns and daggers until the parrot comes out the other end.

The parrot was moving so much, that he came out quickly and as he emerged from the Rajah’s behind, the servants shot the Rajah in the rear. The parrot flew away. The Rajah sees that maybe the parrot was too clever for all of them and so he decides to punish his servants for not taking better care of the garden and of the outcome. The Rajah yells out to the flying parrot “Magical and clever parrot. Come and be in my court for you are wise and should counsel me in my kingdom.” The parrot, his wife, and their children come and live at the court where the parrot serves as the Rajah’s Vizier for years and years.

[old tale told by my great-grandmother, to my grandmother, to my mother, to me and now, to our children – originates from Bannu, Tribal area of west Pakistan]

~.~.~.~.~.~.~.~

It’s not unusual to find my father at a party or gathering with a story ready to go. He is a wonderful storyteller and knows how to weave a fantastic story together. The most forgettable events can turn into a beautiful story in his hands. When my sisters and I were little, he used to tell us stories to charm us into eating, sleeping or even tidying up the house. He still has a story at hand for his grandchildren and even as teenagers, they find them as fascinating as I did.

I get my love for talking and telling stories from my dad. However, I do not know poetry from heart and I also mess up the details or endings. I watched an “I Love Lucy” episode once where Lucy messed up a humorous story’s punchline – I feel like that sometimes. Still, I think there is a value in telling a story.

In the United States, we find that we are given facts, statistics, and even small infomercials at times about all aspects of our lives – from work to family, from personal hygiene to what to eat. With the advent of Ted Talks on YouTube, 15-18 minutes seems to be all you need to get a message across to someone. Someone sitting down to tell a story doesn’t seem to be a common occurrence.

Sharing information through a story is an ancient way to communicate. Walls and barriers seem to be relaxed when someone says “Let me tell you a story…” We seem to visibly relax and ease into a conversation. It hearkens back  to settling into our comfortable pillow and blankets for a bedtime story. It puts us at ease.

It was no surprise to me when I read that Jesus spoke to his disciples in parables. In the Gospel of Matthew, Jesus used the most parables. Since Matthew wrote the book for the Jewish audience, he knew the heritage and history of sharing the word of God through a story. They were used to telling stories and passing them down through the generations. The same feeling of sitting down, relaxing and settling into a story was what Jesus was doing to the large crowds that gathered to listen to him. This is still a wonderful way to not just learn the Gospels but also to communicate and share them with people from other cultures. There is always a point to the story, key players (usually a good and evil) and also a desired behavior or outcome. The stories are interwoven beautifully and they capture our imagination.

A good story is one that draws the receiver in, makes them listen, allows them to learn and think or reflect on the teaching. Stories are softened lectures. They make a point that the reader has to think about and they may not even understand what the story was about right away. There are many layers to the story that allows us to ponder and unfold at a later time.

One of the most important thing we can do is to share our own personal story with others. You can simply start with how you were as a child, or how you met your spouse or how your parents met. Those are wonderful things to pass on to the future generations and shared with elaborate details. We have done this with our children and even drove them to the place where my husband and I met. We have shown them the place where we got married and had our first home. It’s important to set down your traditions, roots and stories so that the next generation has something to hold on to.

Just as I shared the strange tale of the parrots with my children, a story can become a link to the past, to traditions and culture. It is a legacy you give to your children. It is a special gift that can be passed on to their own family and if it is told with passion and emotion, it’s something they will think about as adults. As a Christian, it is a legacy of the way God has weaved your life together and has shown you and your family His blessings. For those who believe, this can be a powerful way to witness to others and to show God’s love to others.

So the next time someone asks about your faith or about what you believe, instead of giving them a lecture or sharing the latest statistics, allow them to relax and settle into a story of something Christ told in His parables or how those parables have related to your own life story. It will become as a memorable event and will also allow you to share your background, upbringing, family, culture or traditions and connect in a deeper way.

Bring Easy Balance to LIFE & Work

On By Mona SabahIn Business, Communication, culture, Diversity, Family, Human Resources, Teaching, Training, Trust Leadership, Uncategorized

 

The Coca Cola Company published an article about what “Work/Life Balance” might mean today. There is a shifting trend going on with Millennials (those born between 1982 & 2004). The way work is viewed varies from generation to generation. With the advent of technology, those lines are blurred even more. Just last night, before going to bed, I had a meeting request from someone – there are no real set office hours anymore. People can send meeting requests, texts, e-mails when on vacation, on the weekends or in my case, at night before bed.

This is what gets the younger generation up in arms. If I am working at night on a project, or am logging on to do work-related  stuff, then why can’t I take an extra long lunch or come in a bit later in the morning (after all, I was working on your project)? When the traditionalists see office hours as 9:00 am to 5:00 pm, it’s a valid argument. Work is being done at different times of the day – so why shouldn’t there be flexibility during the 9 to 5 hours?

For those of us who have heard the term “Work/Life Balance” for at least a few decades now, still scratch our heads to see how it actually gets balanced out. For me, personally, it means making sure I am there when I need to be and everything in my personal life takes a back seat. That is NOT the case today. If there is flexibility in the time that you can do your work (and I am talking mainly of a desk job, with a computer that can be accessed from anywhere) then you should be able to do work at 3:00 am if you want to and take off from the office for a 3:00 pm Parent-Teacher conference.

PERCEPTIONS

Why is there such resistance to this flexible time notion? Doesn’t it mean that employees could possibly be working more if they are logging on at all hours of the day? According to the Coca Cola article, it’s about priorities and a seeming lack of respect. “I gotta leave” is the comment and there is no request “Hey, could I schedule an afternoon appointment with my child’s teacher or with my chiropractor or could I take a golf lesson?” Many of the Boomer generation did these things on their own time, especially the exercise or golf lesson part. To even think of doing something like that during the workday is unimaginable.

The bottom line is productivity. If Millennials are focused on the outcome of the project, they don’t care how many hours are spent on it – even if they are working into the night. In fact, many of the Millennials I have spoken to are more productive at night, actually preferring the peace and quiet instead of the morning hours when everyone is showing up to the office. The implication here is to take another look at how we view work.

WORK

We were made to work. In Genesis 2:15, God gave Adam a garden to work – even in a perfect setting, he was given something to do. After the Fall (Genesis 3:17-19), Adam was still going to work, except that it was going to require the sweat of his brow. WORK is not a dirty, four-letter word (okay, so it IS a four-letter word, but you know what I mean). It is something that gives both men and women a feeling of accomplishment and also for some, it is their identity. It is something that is a blessing on us that we are able to use the gifts to produce or make something.

If we look at work in this manner, it is appropriate to conclude that if the end-result is what’s desired, then the hours you spend upon it shouldn’t matter. I cannot tell you how many times at the workplace I have found people chatting it up in the break room, the smoke area outside or by the coffee machine. How many people linger on after meetings for 10-15 minutes, catching up on the weekend or the ball game? There is time being wasted at the office but no one seems to mind, as long as you show up. If someone is accessible and is working from home, then what’s the problem?

pink-work-is-supposed-to-sustain-your-life-not-replace-it-badge-1
image from Forbes.com – liz ryan

Social media also blurs the lines between work and personal life. Millennials have grown up with social media and are often the first to know details about a new hire. This gives insight to how they wish to work. It is next to impossible to block out your personal life and not bring it to work, especially if there are big things going on that impact your work. The idea to have a workplace that accepts the fact that you have a vibrant life outside of work, that you CAN bring your laptop to the coffee shop and work there as well as the office, to know that when there is an important meeting, you will be present – but when there isn’t a mandate to be at the office, you might go and do some volunteer work… all those might be the new way to see how the office day might be changing.

In addition, the modern work space has also changed. People don’t need large offices, or even desks. Many are choosing to share space where they plug in their computer and get to work. This is a generation that has grown up on the soccer fields and Starbucks. They are used to working in teams. They are okay with not having a corner office.

By taking a fresh look at the use of time during the weekday, we can actually invigorate the work day. The re-defined work day can actually go to after hours, into the night and even past midnight. Creativity and productivity don’t have to be limited to the office area and to the desk or cubicle. Instead of separating out our life from work, we can bring new approaches, fresh ideas and yes, life to work.

Invitation

On By Mona SabahIn Bible, Business, Communication, culture, Diversity, Islam, Public Speaking, Uncategorized3 Comments

 

I had a chance two years ago to see Author Nabeel Qureshi speak about cultural expectations. He shared a very poignant example about how a foreign exchange student came from Saudi Arabia with two suitcases full of gifts. When his roommate asked him if he had family or friends here, he replied that he didn’t know anyone in the United States, but when he was invited to their home, he would be sure to bring a gift as is customary. The worst part of Nabeel’s story is that the student returned home to Saudi Arabia with two suitcases still packed full.

Last week, I wrote about the need for Hospitality in a world full of isolated people who were focused on their technology and relied on iPhones for communication. An article on Bloomberg Business by Bruce Weinstein even coined a term way back in 2007 called “iPhone isolation.” I think that the author was way ahead of the game. There is something still said for conversation face-to-face. Even our kids are plugged in at the restaurant, in the car, or at home.  Still, the draw of personal contact, communication is present. I was at the car dealership last month to get the oil changed. A lady next to me was actually reading a book, while I crocheted. It was not a normal situation – usually in waiting rooms, everyone seems to be staring down at the glowing screen in their hand. We struck up a conversation about her book and ended up sharing phone numbers and e-mail. I love getting to know people. It’s a joy. One on one communication is falling by the wayside, but the satisfaction of getting to find out more about another person and to make a connection is wonderful. One only has to go and see that more work-related decisions are made over a round of golf or a glass of wine than in the office. There is a sense of ease, a familiarity that allows us to get out of a formal setting and into someone’s personal life.

Now, before you shake your head at me and say something like “Not everyone likes to be everyone’s friend, Mona” or like someone I know says to me in good humor “I have all the friends I need right now. If I meet someone else, I will have to bump someone out on my list of existing friends!” I understand that not everyone likes to strike up random conversations. HOWEVER, most of you reading this article do have a circle of intimate friends and then others in the periphery. What I am asking for is to reach out those in the periphery – get to know them more than just in passing at the water cooler at work, at the kids’ school or soccer game, or even at church.

Human Beings were created to be social. In fact, in the book of Genesis, it states “Then the LORD God said, ‘It is not good that the man should be alone; I will make him a helper fit for him'” Genesis 2:18 I do think this is one of the reasons so many men become more isolated than women. Women have a natural tendency to be a “helper” to one another. Men do this also, but not as much as us women. We like to socialize, to share stories and to work with one another.

I taught at the State of Oklahoma about Cultural Diversity in November 2015. The class was very diverse in make-up and we had several individuals who had either visited foreign countries or were immigrants. I posed a few questions to the immigrants:

  • When was the last time your colleague asked you about your family or children?
  • When was the last time you received an invitation to share a cup of coffee or tea with someone American?
  • When was the last time you received an invitation to their home?

A man from China raised his hand and his answer made me so very sad. He said that this training was the first time that anyone had asked about his home or family. He had NO invitations to have a cup of tea or coffee – not even at Starbucks or a coffee shop. He has lived here for 8 years and has had NO invitations to come to someone’s home – not even an invitation from his neighbor.

I then asked if he has extended the invitation to others. He smiled and said yes. He said it was a part of his culture to do so but no one has the time to visit him. He stayed after the class and we chatted for a bit (yes, of course I invited him to come and meet my family!). It was one of those things that stays with you. There is a sadness in the world that is caused by us living in bubbles. We drive in our little bubble and wave quickly to neighbors. We come into the office and sit in our little bubble of a desk. We stay in that bubble at lunch with our phones. We then drive back home in the bubble and quickly close the garage door in case a neighbor wants to talk or worse, complain. Why don’t we pop that isolation bubble and go make a new friend or go deeper in a relationship with someone you might be thinking of right now? I think you might be surprised at the blessings you will receive! If you reach out and extend that Invitation to join you in conversation, a cup of coffee or even dinner, let me know how it turns out for you. I think we truly can change our culture one Invite at a time.

 

 

Lost in Translation

On By Mona SabahIn Communication, cultural diversity, culture, Diversity, Human Resources, Management, Public Speaking, Teaching, Training, Uncategorized1 Comment

 

It’s not a secret that the English language is hard to grasp. There are grammar rules that differ from the other Latin languages, idioms, cultural variances, and top of all that, there are words with multiple meanings. Right after the attacks of 9/11, my poor father received a notice on his email that it had been monitored and that he needed to explain what his involvement was in a “plot in Pakistan to bring money over to the United States to fund the three in his charge.” Sounds incredibly suspicious doesn’t it?

My dad didn’t know if he should get mad or laugh. The word “PLOT” can have multiple meanings. One is to scheme or plan as in “a plot to topple the king,” which even the Merriam Webster online dictionary doesn’t even use. Another is used by farmers to designate parcels of land for a purpose. Third is used by authors to design a series of events that are critical to their writing, such as the main plot of a book. Fourth is to chart lines, as in plotting a course or to plot coordinates for a straight line. Last is to designate a parcel of land for usage as a unit, usually for real estate purpose. It was this last definition he was using in his e-mail. He had purchased a plot of land a long time ago in Pakistan that had three sections as an investment for his three daughters. These are the three in his charge.

I don’t disagree that it was probably not the best time to leave out details of the “three in his charge” or to use the word “plot” instead of land, but one can easily see how our communication can easily take a wrong turn, especially during emotionally charged situations. The word “run” is similar in its multiple meanings, except that instead of four or five meanings, it has a whopping 177 definitions!

When I teach business communication, it is usually to native English speakers. English was my second, almost third language (I was taught Arabic, English and Urdu almost simultaneously when I was little, living in Saudi Arabia). I try to stress the importance of why we have issues in talking with one another especially in culturally diverse settings. If you add non-verbal (body language), tone, inflection, listening, written (e-mails, text, Instant Messaging), and slang or jargon into the mix, it is an absolute wonder we can understand one another at all!

With the English language changing all the time, communication becomes more difficult even for native speakers. Consider for example, the new speak that the Millennials and Generation Z (yes, we are on the last letter of the alphabet now) are using in texting. If you don’t know what “totes” means (no, not the ones you store or carry stuff in), then you might not understand some of the messages that are being thrown around out there on social media (like, totes cray). There is an article by the Washington Post that just came out in January that addresses the new way to speak. You might want to check it out if you are over the age of 40 – no offense, but just want everyone to be on fleek (yes, that’s a new word too – just not in the dictionary yet).

To help foster good communication, whether it’s with your spouse, teenager or co-worker, we have to start somewhere. Here are a few things to consider from the authors of Crucial Conversations on Stereotypes, Distrust & Bias:

Focus on the Facts. We tend to jump in with an emotional appeal and don’t look critically at the facts surrounding the situation.

Examine the Story. Re-examine the conclusions drawn from the facts. Again, emotions can color the situation and make it seem amplified when it’s really a small issue or something that was overlooked by the other party.

Visibility and Exposure. Reconsider your initial views, and to be open to new information.

Own the Problem. No blaming. Taking accountability for actions is critical for both sides

Follow Up. Sometimes we walk away, thinking things are resolved, but it may just be the other person agreeing to something so the situation will just go away. It is important to follow-up not just for clarity in communication, but also to review and reinforce the relationship.

By doing the suggestions above, we will not only clarify misunderstandings but will be able to lead by example to make a foundation of trust with the other person. Misunderstandings can get cleared up in a new way, with new information that you may not have known about that individual’s background or a different way of speaking.

As for my dad, he is still plotting the course with consideration to the sale of his plot so he can plot another chapter of language communication issues with e-mails…